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Atlantic Group · 1 day ago

Personal Lines Insurance Account Manager

Oakland County, MI

Full-time

Hybrid

Mid Level

$55K/yr - $70K/yr

3+ years exp

Atlantic Group is hiring a Personal Lines Insurance Account Manager in Oakland County, MI, for our client. In this hybrid role, you’ll manage personal lines accounts, handle policy processing and renewals, and deliver exceptional client service.

B2BHuman ResourcesStaffing Agency

Growth Opportunities

Responsibilities

Client Support: Handle daily service requests, respond to client inquiries, and provide accurate coverage guidance

Policy Administration: Manage new business, renewals, endorsements, cancellations, ID cards, and binders per company and carrier procedures

Coverage Analysis: Review policies for accuracy, explain coverage options, and ensure clients have proper protection

Documentation & Systems: Maintain detailed records and document all client communications in the Agency Management System

Carrier Coordination: Work with insurance carriers through online portals to process quotes, policy changes, and updates efficiently

Qualification

Property & Casualty LicenseAgency Management SystemsPersonal Lines InsuranceMicrosoft WordMicrosoft ExcelCustomer ServiceMultitaskingClient Service SkillsCommunication Skills

Required

Active Property & Casualty Insurance License required

3+ years in personal lines account management or customer service within a brokerage or carrier

Proficient in Microsoft Word, Excel, and Agency Management Systems (Applied Epic or TAM preferred) with experience using online carrier platforms and rating tools

Strong understanding of personal lines insurance policies, including auto, homeowners, and umbrella coverages

Organized and customer-focused professional with strong communication, multitasking, and client service skills