Infinity Cutting Tools · 1 week ago
E-Commerce Customer Service Representative – Live Chat & Phones
Oldsmar, FL
Full-time
Onsite
Entry, Mid Level
$21/hr - $23/hr
2+ years expInfinity Cutting Tools is a leading online retailer of woodworking tools, known for outstanding products and exceptional customer service. They are seeking a Customer Service Representative to support customers primarily through live chat, phone, and email communication, ensuring a positive customer experience.
CommercialConsumer GoodsIndustrialManufacturing
No H1B
Responsibilities
Responding to customer questions and concerns via live chat in a timely, professional, and friendly manner
Answering inbound customer service calls
Replying to customer inquiries via email
Assisting customers with product questions, order status, returns, and general support
Documenting customer interactions accurately using our ticketing and support systems
Working closely with internal teams to resolve customer issues efficiently
Providing an outstanding customer experience that reflects the Infinity Tools brand
Qualification
Required
At least two years of proven customer service experience
A friendly, professional personality that comes across clearly in chat, email, and phone communication
Above-average written communication skills (critical due to the chat-focused nature of the role)
Strong verbal communication skills
Strong computer skills, including Microsoft Outlook and Excel
Excellent attention to detail and an organized mindset
Ability to take notes, multitask, and work independently
Knowledge of woodworking tools is very helpful
Preferred
Associate's degree from an accredited college or university
Experience supporting customers through live chat or online ticketing systems is a big plus
Knowledge of woodworking products and practices or experience working with specialized tools is highly desirable
Benefits
Paid Time Off
National Holidays
Health Insurance
Company
Infinity Cutting Tools
Infinity Cutting Tools offers woodworking equipment such as router bits, shaper cutters, carbide sawblades, and jointer knives.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase