Rewards Network · 1 week ago
Associate Manager, Client Success-Hybrid in Chicago
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $95K/yr
3+ years expRewards Network has been helping restaurants grow revenue and customer engagement through innovative financial and marketing services. The Associate Manager, Client Success is responsible for managing a team of Client Success Managers to ensure exceptional client outcomes and team performance, while driving client retention and satisfaction.
AdvertisingFinTechLoyalty ProgramsMarketingRestaurants
Responsibilities
Manage, coach, and develop a team of up to ten Client Success Managers to meet and exceed individual and departmental KPIs
Conduct regular one-on-ones and team meetings to ensure consistent communication, accountability, and alignment on goals
Own quality assurance initiatives and implement process improvements that elevate team performance and reduce client churn
Manage daily operations and ensure adequate CSM coverage across regions
Support and lead hiring, onboarding, and ongoing training initiatives to ensure a high-performing, client-centric team
Serve as an escalation point for complex client concerns, ensuring timely and effective resolution
Partner with other department leaders to identify and implement process improvements that enhance client satisfaction and team efficiency
Help streamline communication channels and feedback loops across departments to improve the client
Support departmental planning, forecasting, and reporting
Act as a role model for company values and promote a culture of accountability, collaboration, and excellence
Qualification
Required
Bachelor's degree in Business, Communications, or a related field (or equivalent experience)
3-4+ years of experience in Client Success, Account Management, or Customer Experience, with at least 2 years in a management or leadership capacity
2+ years experience in financial services and/or restaurants a plus
Proven success in managing performance-driven teams and achieving client retention and satisfaction goals
Experience working cross-functionally to align client outcomes with business objectives
Proficiency with CRM and client success platforms (e.g., Salesforce, Gainsight, HubSpot, etc.)
Deep understanding of client success best practices, customer lifecycle management, and retention strategies
Exceptional leadership, communication, and interpersonal skills
Strong analytical and problem-solving abilities to identify issues and implement solutions quickly
Skilled in time management, prioritization, and organization in a fast-paced environment
Competent in facilitating meetings, providing feedback, and managing performance metrics
Ability to lead a large and growing team while maintaining high morale and accountability
Benefits
Generous dining reimbursement when you dine with our restaurant customers.
Competitive Time Off Benefits: including flexible PTO, 11 company holidays, and parental leave.
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free.
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long-Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Company
Rewards Network
Rewards Network is a provider of capital and marketing services to the restaurant industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-02Acquired
Leadership Team
Ed Eger
CEO
James Roedding
Chief Product & Marketing Officer
Recent News
2025-09-30
2025-05-06
Company data provided by crunchbase