oracle CRM Lead jobs in United States
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Yochana · 2 weeks ago

oracle CRM Lead

positionCalifornia, United States
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Yochana is seeking a CRM Lead to oversee customer service operations and CRM consulting roles with Oracle Service Cloud. The role requires strong leadership skills and the ability to manage projects in cross-functional enterprise environments.

Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Priyanka Mekala
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Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Qualification

Oracle Service CloudCRM leadershipTelephony systems integrationGenesys certificationsProject managementScripting JavaScriptScripting PHPCustomer service operationsStakeholder managementMiddleware/integration toolsCustomer experience analyticsCommunication skillsTechnical documentation

Required

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Preferred

Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX)

Company

Yochana

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Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
dateFounded in 2009
location
Farmington Hills, Michigan, USA
people-size201-500 employees
web-link
http://yochana.com/

H1B Sponsorship

Yochana has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (11)
2023 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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Anusha Sharath
Global Talent Acquisition Lead / HR-BP
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Recent News

LinkedIn
Yochana IT Solutions INC on LinkedIn: #welcomeonboard #diversetalent #diversityatwork #yochananewbeginnings…
2024-04-08
Company data provided by crunchbase