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The Industrial Service Group · 1 day ago

Director of Inside Sales

Indianapolis, IN

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

The Industrial Service Group (ISG) is seeking a Director of Inside Sales to build, lead, and scale a high performing inside sales organization supporting industrial manufacturing customers across the United States. This role will manage inbound customer service, eCommerce order management, and proactive outbound selling activities with a focus on customer retention and account expansion.

Industrial EngineeringMechanical Engineering

Hiring Manager

Monica Hupe

Responsibilities

Lead, coach, and develop an inside sales team starting with 4 representatives, with responsibility to scale headcount, skills, and capabilities as the business grows

Establish clear performance expectations, KPIs, and accountability across inbound and outbound sales activities

Recruit, onboard, and train inside sales talent with a strong foundation in industrial distribution and customer service

Oversee inbound customer interactions across phone, email, website, and ERP systems

Ensure fast, accurate, and professional order entry, quoting, and issue resolution

Partner with operations, service, and warehouse teams to deliver a seamless customer experience

Continuously improve processes to increase efficiency, accuracy, and customer satisfaction eCommerce & Digital Order Support

Own inside sales engagement with eCommerce orders, including customer support, order management, outreach, and adoption

Drive increased utilization of digital tools while maintaining high service levels for customers transitioning to online ordering

Provide feedback to leadership on eCommerce opportunities, gaps, and customer behavior

Build and manage a structured outbound sales model using phone and email outreach

Drive initiatives focused on converting new customers into repeat buyers, reactivating dormant customers, expanding share of existing accounts and partnering with internal teams when needed

Design scalable inside sales processes that can be deployed across all 16 ISG companies

Analyze sales and customer data to identify growth opportunities and performance trends

Report on team performance, pipeline activity, customer retention, and revenue impact

Serve as a key contributor to ISG’s broader commercial strategy

Qualification

Inside sales managementIndustrial distribution experienceCustomer retention strategiesERP systems proficiencyCRM tools experienceCoaching skillsChange management skillsECommerce familiarityLeadership skills