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Landmark Properties, Inc. · 18 hours ago

Resident Services Manager - The Junction College Station

College Station, TX, USA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Landmark Properties, Inc. is a company that manages residential communities, and they are seeking a Resident Services Manager to assist the Community Manager with daily operations and management. This role focuses on account receivables, resident services, and maintaining a positive community environment.

Real Estate

Responsibilities

Oversee the timely collection of rental and miscellaneous income due from current and former residents

Make daily bank deposits by check scanner or manual deposit

Ensure accuracy of daily bank deposits and account data entry

Manage resident accounts and closely monitor delinquencies

Prepare balance due and credit memos

Prepare delinquency report and recap collection efforts

Process evictions

Negotiate payment plans for former resident balances

Work closely with the collection agency on collecting former balances

Assist the Community Manager in preparing for month end pre-close and process month end financial reporting

Assist the Community Manager with the accounts payable process

Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations

Maintain active and effective communication with residents, parents, and university personnel

Contribute to the monthly newsletter and resident communications

Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities

Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences

Develop and maintain resident retention programs

Assist with Leasing & Marketing, as needed

Ensure confidentiality of client, resident and company information

Help coordinate and attend all staff meetings and any special or emergency meetings

Understand and adhere to the Landmark Properties policies and procedures and Fair Housing laws

Maintain a clean and professional work environment

Assist in corporate projects as requested

Assist the Community Manager with the daily operations of the property

Assist in development and supervision of staff

Assist the Community Manger in creating and implementing a successful turn plan

Ensure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requests

Regularly walk the property to identify and address maintenance issues

Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues

Initiate billing and collection of charges for damages discovered in quarterly inspections

Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources

Document and address behaviors of residents that violate the law or the community lease agreement

Identify and report safety and security risks to the Community Manager

In the absence of the Community Manager, prepare and submit incident reports

Assist the Community Manager in handling emergency situations in conjunction with the corporate team

Qualification

Financial managementCustomer serviceLeasing & marketingEntrata experienceAnalytical skillsManagement skillsPeople skillsInternet skillsWord processing skillsSpreadsheet skillsResidential rental experienceStudent housing experienceCommunication skillsOrganizational skillsDecision-making skills

Required

High school diploma required

Strong financial, organizational, analytical and decision-making skills

Strong internet, word processing, and spreadsheet skills

Must have excellent communication, management, and people skills

Preferred

Bachelor degree strongly preferred

2 years of experience in various positions in a residential rental community is preferred

Student housing experience is STRONGLY preferred

Entrata experience preferred

Company

Landmark Properties, Inc.

Glassdoor4.0

Visit our website: www.landmarkproperties.com/ If you are interested in working for Landmark Properties, please visit our career page: http://www.landmarkproperties.com/careers Headquartered in Athens, Georgia, Landmark Properties is a fully-integrated real estate firm specializing in the development, construction, management, and investment of high-quality living communities.

Founded in 2004

Athens, Georgia, USA

1001-5000 employees