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Boston Imaging - A Samsung Company · 18 hours ago

Field Service Engineer, Mobile CT (New England)

United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Boston Imaging, a Samsung Company, is a leading provider of innovative mobile CT solutions in healthcare. The Field Service Engineer role involves on-site troubleshooting, preventive maintenance, and ensuring customer satisfaction in a medical environment while managing complex technical issues with CT equipment.

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Responsibilities

On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment

Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times

Ensure escalation situations are managed and corrected quickly and professionally

Provide 2nd line support to the distributors in all aspects of customer support

Have a very high level of product knowledge

Define PM kits and all service tools

Build a service data base of information to align with our corrective action systems

Provide information such as fault trees and training materials

Run tests and simulations at our facility to assist with problem solving

Travel to the field to train and or resolve customer issues

Train service engineers

Attend and complete all required training and certification exams

Learn to be proficient in service and repair of all systems (current, new, and updates)

Be able to work independently and take ownership of customer base

Be completely self-sufficient in the field

Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations

Become and remain compliant with REPtrax and VendorMate

Follow all company policies regarding travel, expenses, meetings, and meals

Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently

Maintain service calendar accessible by CS Manager/staff

Close reports to CSD on Great Plains, PM Reports, Service Reports

Required to wear dosimeter when in direct contact with radiation emitting devices

Qualification

Technical trainingMedical equipment servicingCTImaging experienceISOFDACMDR AwarenessMechanical devices knowledgeComputer networkingMS Office proficiencyFluent English communicationProblem solving skillsAttention to detailTeamworkSelf-motivated

Required

Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred

Technical training and at least 2 years hands on experience servicing medical equipment. Experience with CT and Imaging a plus

ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream

Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking

Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment

Willing to travel overnight

Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required

Budget, expense, and resource management experience required

Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management

You must be comfortable with technology, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome

High attention to detail

Understanding of terminology and ability to share and communicate effectively within the group

Ability to organize and prioritize tasks resulting in consistent productivity

Ability to function within and support a team environment and build strong working relationships

Dependable and punctual

Ability to meet accuracy and productivity goals

Good problem solving skills, ability to evaluate situation and prioritize factors in decision making

Self-motivated, utilize available resources for self-improvement and development

Flexible: able to follow directives and accomplish tasks outside of normal duties

Willingness to travel internationally, overnight, and on weekends with 75% travel required

Must have a valid driver's license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required

Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds

Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear

Must be able to sit and/or drive for long periods of time when travelling

Must be able to stand for long periods of time (8-15 hours) for multiple days

Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather)

Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation

The noise level in the work environment is occasionally very loud

Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus