Helpdesk/ Desktop Analyst jobs in United States
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Odyssey Information Services ยท 2 hours ago

Helpdesk/ Desktop Analyst

positionAvon, OH
timeContract
remoteOnsite
senioritySenior Level
date5+ years exp

Odyssey Information Services is seeking a Help Desk Analyst responsible for providing high-quality support for all end-user IT issues. The role involves troubleshooting system problems, supporting network operations, and ensuring software and hardware remain updated and secure.

Information ServicesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Ryan McClanahan
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Responsibilities

Respond to incoming help desk requests from end users
Prioritize tickets, schedule resolutions, and escalate issues when necessary
Use diagnostic tools and resources to assist with troubleshooting
Access software updates, drivers, and knowledge base resources to support issue resolution
Learn and support all hardware and software used within the organization
Perform hands-on desktop fixes, including software installation, upgrades, hardware setup, backups, and configuration
Conduct preventive maintenance on workstations, printers, and peripherals
Test fixes to confirm successful resolution and perform follow-up communication
Create and maintain user accounts, settings, and permissions
Develop technical documentation for internal knowledge bases and end-user instructions
Recommend process improvements to increase IT service value
Participate in organization-wide and facility-specific IT projects

Qualification

Desktop supportTroubleshootingO365Azure ADWindows ServerFirewall technologiesVPN clientsMFA technologiesIT ticketing systemsWindows Active DirectoryInfrastructure equipmentVOIP phone systemsVideo surveillanceDoor security systemsProfessional certificationsCMMCNIST security standardsCommunication skills

Required

5+ years of experience in a help desk or desktop support role
Strong knowledge of desktop support, troubleshooting, and performance analysis
Expertise with computers, laptops, printers, copiers, and related devices
Strong communication skills for training and supporting end users
Experience with O365, Azure AD, Firewall technologies, and Windows Server
Associate degree in computer science or a related field (or equivalent experience)

Preferred

Experience with VPN clients, MFA technologies, and IT ticketing systems
Experience with Windows Active Directory, O365, and Azure
Familiarity with switches, firewalls, and other infrastructure equipment
Experience with VOIP phone systems, video surveillance, and door security systems
Professional certifications are a plus
Familiarity with CMMC and NIST security standards is a plus

Company

Odyssey Information Services

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Odyssey Information Services provides premier consultants to assist our clients with emerging technology and business processes.
dateFounded in 2000
location
Plano, Texas, USA
people-size201-500 employees
web-link
https://www.odysseyis.com/

H1B Sponsorship

Odyssey Information Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jon Hibbs
President/CEO
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Recent News

EIN Presswire
Splash Tents Helps Odyssey Information Services & IT GOAT Stand Out with Custom 10x10 Tents Across Dallas and Beyond
2025-09-23
Company data provided by crunchbase