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Tribe Transportation · 1 week ago

After-Hours Customer Service Representative

Gainesville, GA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $19/hr

Tribe Transportation is a logistics company seeking a dependable After-Hours Customer Service Representative to support their operations. The role involves coordinating communication between drivers, shippers, and customers during evening and weekend hours, while ensuring timely updates and effective decision-making.

Transportation

Responsibilities

Serve as the primary point of contact for after-hours communication between drivers, shippers, and customers

Monitor active shipments and provide timely updates on driver ETAs, delays, and delivery progress

Work closely with internal dispatch, planning, and management teams to ensure accurate information flow and effective decision-making

Guide drivers on appointment schedules, routing, and pickup/delivery requirements

Escalate issues promptly to management when operational decisions are needed after regular business hours

Maintain accurate documentation of all communication and updates within the company’s systems

Deliver a high level of customer service through proactive problem-solving and clear, professional communication

Qualification

Logistics experienceTransportation management systemsMultitasking skillsCommunication skillsJudgmentMicrosoft Office proficiencyDecision makingOrganizational skillsReliability