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Divisions Maintenance Group · 1 day ago

Account Executive

Cincinnati, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. As an Account Executive (AE), you will be responsible for nurturing client relationships, identifying and closing new business opportunities, and ensuring client satisfaction within the facility management space.

Building MaintenanceCustomer ServiceFacilities Support ServicesFacility ManagementLandscapingProperty Management

Hiring Manager

Stephanie Hering

Responsibilities

Conduct market research to understand client needs and industry trends

Build and nurture strong, long-term relationships with existing clients

Serve as the primary point of contact for client inquiries and requests

Understand clients' facility management needs and tailor solutions to meet their specific requirements

Conduct regular check-ins to assess client satisfaction and gather feedback

Collaborate with the Team Lead to set and achieve sales targets and revenue goals

Prepare and deliver compelling sales presentations and proposals to clients

Negotiate contracts and agreements with clients, ensuring compliance with company policies

Maintain accurate records of sales activities and client interactions in Salesforce

Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives

Provide insights and feedback on market intelligence, competitor activities, and client needs

Manage operations amongst your clients until such a time you build an operations team to support your P&L

Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team

Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly

Collaborate with teams to allocate resources effectively and optimize service delivery

Develop and implement process improvements to enhance operational efficiency

Prepare and maintain operational budgets, tracking expenses and revenue

Provide accurate reporting and performance metrics to senior management

Prepare and deliver regular reports and updates to clients on performance and account status

Communicate effectively with internal teams to ensure alignment of client needs and operational requirements

Address client concerns and resolve issues in a timely and satisfactory manner

Heavy outbound cold calling and inside sales motion. Key performance indicators tied to customer contacts and bookings

Qualification

Account managementSalesforce proficiencyFacility management knowledgeMicrosoft OfficePublic speakingClient relationship managementTactical thinkingEntrepreneurial mindsetLeadership skills

Required

2-5+ years' proven experience in account management

Bachelor's degree in business, marketing, or a related field

Valid Driver's License

Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook)

Proficiency in using Salesforce and other CRM type software

Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills

Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization

Strong understanding of facility management services and industry best practices

Exceptional client relationship management skills

Strong leadership and team management skills

Ability to work in an entrepreneurial environment and work as part of a go-to-market team

Limited business travel when required to support accounts and new business growth

Ability to manage the stress of a fast-paced environment

Ability to meet the in-person requirements of the team and/or business needs