Leslie's · 2 weeks ago
Service Dispatcher
Phoenix, AZ
Full-time
Onsite
Entry Level
2+ years expLeslie's Pool Supplies is the world's largest retailer of swimming pool supplies, offering numerous career opportunities. The Service Dispatcher coordinates pool equipment service requests, ensuring superior customer service and optimizing technician schedules to maximize efficiency.
Consumer GoodsE-CommerceRetail
Responsibilities
Monitor technician schedules to ensure timely arrival to customer appointments and notify customers if a technician is running behind
Ensure all same-day and next-day calls are routed, locked, and dispatched appropriately
Address and reschedule any calls dropped by the optimizer, ensuring no unscheduled calls are left
Respond promptly to all emails, text messages, and Slack messages; text messages immediately, emails within an hour, and ensure no communications are left unanswered by the end of the day
Follow up on "on hold for parts" calls from the previous day to maintain service continuity
Track and coordinate part orders for warranty repairs, ensuring proper scheduling and follow-up
Maintain superior customer service levels within assigned districts
Coordinate and monitor service requests and appointments using web-based scheduling software
Collaborate with Service Managers, Technicians, Customer Service Representatives (CSRs), and Customer Account Executives (CAEs) to resolve scheduling and customer issues
Optimize scheduling to improve efficiency and minimize operational costs
Communicate any potential service delays to customers and field teams, ensuring all customer commitments are met
Receive and respond to all customer service requests in a timely manner
Handle inbound calls for service requests and make outbound calls for pool closing season
Qualification
Required
Ability to multitask
Excellent verbal and written communication skills and exceptional phone etiquette
Microsoft Word, Excel, and Internet Explorer proficiency with above average keyboarding skills
Consistently positive, professional interaction with contacts at all levels
Previous scheduling/dispatching experience
2 years of retail or call center customer service experience
History of good attendance and work habits
Ability to learn the ‘technical' aspect of the swimming pool industry
Able to work flexible work schedule and weekends, with mandatory overtime
Benefits
Comprehensive medical, pharmacy, dental, & vision plan options.
Health savings account (with enrollment in the high deductible health plan option).
Health & dependent care flexible spending accounts.
Company-paid basic life and AD&D insurance.
Voluntary supplemental life insurance.
Company-paid short-term disability and voluntary long-term disability insurance.
Pre-tax and Roth 401(k) with company match.
Paid vacation, sick, and bereavement leave.
Paid holidays, including a floating personal day.
Employee assistance and wellness programs.
Earned Wage access is available, allowing early access to a portion of your earned wages before payday.
Product discounts at Leslie’s Retail stores.
Company
Leslie's
In March of 1963, a one-man pool supply operation working out of a backyard shed in North Hollywood, California, began.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-10-28IPO
2017-01-17Acquired
Leadership Team
Jason McDonell
Chief Executive Officer
Ben Lindquist
Senior Vice President, General Counsel & Corporate Secretary
Recent News
2026-01-16
2026-01-09
2026-01-09
Company data provided by crunchbase