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Prometheus Group · 1 week ago

Director of Operations Customer Success

Triangle Area

Full-time

Onsite

Director/Executive

7+ years exp

Prometheus Group is the largest global provider of comprehensive enterprise asset management software solutions. They are seeking a strategic and people-focused Director of Operations Customer Success to optimize their global Customer Success function, develop infrastructure and analytics, and manage key accounts.

Asset ManagementEnterprise ApplicationsEnterprise Resource Planning (ERP)Enterprise SoftwareSaaSSoftware

Responsibilities

Design and implement scalable CS processes, playbooks, and engagement models

Define and track KPIs, health scores, and success metrics to drive performance

Ensure operational excellence across onboarding, adoption, renewal, and expansion workflows

Support strategic planning and reporting for CS leadership

Own and optimize the CS tech stack, including PowerBI, Salesforce, Asana, Atlassian, Highspot, Intact/Sage, Team Support, and OpenAir

Drive system integration, automation, and data integrity across platforms

Build dashboards and reporting frameworks to monitor customer health, risk, and growth opportunities

Provide executive-level insights to support decision-making and cross-functional alignment

Manage a small portfolio of high-value or strategic accounts to stay close to the customer experience

Drive adoption, retention, and expansion within assigned accounts

Qualification

Customer SuccessRevenue OperationsBusiness OperationsSalesforcePowerBIStakeholder EngagementProject ManagementCustomer Lifecycle ManagementCS PlatformsIndustrial Sector ExperienceCommunication Skills