Net2Source (N2S) ยท 19 hours ago
Customer Service and Service Desk L1 analyst
Titusville, NJ
Contract
Hybrid
New Grad, Entry Level
$25/hr - $25/hrNet2Source Inc. is an award-winning total workforce solutions company recognized for its rapid growth and commitment to providing staffing solutions. They are seeking a Customer Service and Service Desk L1 analyst responsible for providing excellent customer service and technical support while resolving issues on first contact.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
prashant singh
Responsibilities
Serve as a single point of contact for all IT related issues, queries and service requests, either over the phone, email, chat or using other customer provided channel, be prepared to switch those methods throughout the day
Provide technical assistance and support for issues related to computer systems, software, applications, network, hardware etc
Log all incidents and service requests handled, classify, prioritize incidents, maintain and update relevant records as per the set process
Attempt to achieve highest level of first call / contact / level resolution
Follow procedures to escalate issues to another group or team and follow-up
Thoroughly document case notes, share knowledge, train and educate customers, and resolve incidents, and fulfill requests as quickly as possible
Refer to internal database or customer provided resources to provide accurate technical solutions
Maintain balanced score card by achieving service level targets, and performance goals
Advise and enable users of self-help and service options to avoid repeat calls to service desk
Other duties may be assigned
Qualification
Required
Candidate should have experience in Service Desk L1 analyst role
Customer Service
Software Troubleshooting
Hardware Troubleshooting
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
Founded in 2007
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase