Access Services Associate I jobs in United States
info-icon
This job has closed.
company-logo

Penn Medicine, University of Pennsylvania Health System · 3 weeks ago

Access Services Associate I

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Penn Medicine is dedicated to providing high-quality care, conducting innovative research, and educating future leaders in medicine. The Access Services Associate I is a customer service role that supports patient interactions in a call center environment, focusing on registration, appointment scheduling, referrals, and pre-authorizations while delivering compassionate service and meeting operational targets.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Strives to understand and anticipate patient needs to improve the patient encounter and overall Penn Medicine experience, manages service recovery efforts when needed, enlisting management assistance as appropriate
Answer phones supporting Access Center SL goals and follow department protocols to manage patient requests
Communicate patient need by thoroughly completing encounter documentation, taking detailed notes and route appropriately through the electronic medical record (EMR)
Maintain knowledge of basic Medical terminology, Computer and EMR skills. Accurately communicate and set patient expectations in a clear, empathetic manner to help ensure they arrive for their appointment with all pertinent information and care coordination (medical records, test results, referrals, copays)
Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral

Qualification

Customer service skillsMedical terminology knowledgeEMR skillsInsurance knowledgeCompassionate communication

Required

H.S. Diploma/GED (Required)
Associate's or Bachelor's may be considered in lieu of experience
Superior and compassionate customer service skills
Knowledge of basic Medical terminology
Computer and EMR skills
Ability to accurately communicate and set patient expectations in a clear, empathetic manner
Knowledge of insurance requirements pertinent to patient service and billing procedures
Ability to manage service recovery efforts
Ability to follow established downtime procedures for registration

Benefits

Comprehensive compensation and benefits program
Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

twittertwittertwitter
Glassdoor3.9
company-logo
Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.
dateFounded in 1765
location
Philadelphia, Pennsylvania, USA
people-size10001+ employees
web-link
https://www.pennmedicine.org/

Funding

Current Stage
Late Stage
Total Funding
$70.9M
Key Investors
BIRD FoundationWarren Alpert FoundationNational Cancer Institute
2025-01-22Grant
2023-01-03Grant· $9.7M
2022-08-18Grant· $5.7M

Leadership Team

leader-logo
Kevin Mahoney
Chief Executive Officer of University of Pennsylvania Health System
linkedin
leader-logo
John Donohue
Vice President, Enterprise Services
linkedin

Recent News

GlobeNewswire
Foundation for Sarcoidosis Research Announces New Members to the Expanding FSR Global Sarcoidosis Clinic Alliance, Including Its First International Member
2026-01-16
The Philadelphia Inquirer
The Philadelphia area’s first baby of 2026 was born at the stroke of midnight
2026-01-03
STAT
STAT+: Is AI ready to interpret chest X-rays without human supervision?
2025-12-09
Company data provided by crunchbase