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Govini · 2 weeks ago

Vice President of Engagement

Arlington, VA

Full-time

Onsite

Director/Executive

7+ years exp

Govini transforms Defense Acquisition into a software-driven strategic advantage for the United States. They are seeking a Vice President of Engagement to lead client delivery, focusing on account retention and expansion, while ensuring successful deployment and adoption of their product, Ark.ai.

AnalyticsArtificial Intelligence (AI)Business IntelligenceDatabaseNational SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Own the delivery strategy and execution of all software deployments within the account

Lead renewal and expansion within existing accounts, in partnership with Engagement and Sales, with direct accountability for retention and growth revenue from identifying and shaping opportunities through closing renewals and expansions

Champion customer adoption and measurable impact of the product

Lead and develop teams responsible for deployment management, implementation, support, and product adoption

Align teams to deliver against both client outcomes and internal business goals

Establish and track KPIs for delivery quality, customer health, product adoption, and operational efficiency

Partner with Sales, Product, and Engineering to ensure smooth handoffs and alignment on customer requirements and product capabilities

Drive continuous improvement across delivery processes, documentation, and delivery artifacts

Determine and adapt staffing models based on account needs, growth potential, and team performance, ensuring alignment with broader company resourcing plans and capacity constraints

Lead the development of deployment work plans and align internal teams to execute an efficient resource plan

Develop a deep understanding of client workflows and decision needs to inform the configuration of our data and technology

Set the standard for and manage high-quality, high-impact deployment execution to ensure delivery exceeds client expectations while smartly employing team resources

Perform quality assurance of all deliverables across the account

Serve as the escalation point for critical delivery or support issues

Discover valuable insights for our client’s business, translate them into strategic recommendations, and present them in a concise and compelling manner to executives

Lead, mentor, train, and provide quality assurance for Implementation Managers and Engagement Managers and Directors

Regularly assess individual and team performance and refine products and internal processes

Qualification

Client engagementNational security expertiseBusiness acumenData analyticsTeam managementCommunication skillsPresentation skillsDetail-oriented

Required

U.S. Citizenship is required

MBA or advanced degree from a top-tier institution

7+ years of experience in client engagement

7+ years of subject matter expertise with at least one of the following: National security strategy and policy; supply chain risk management, industrial base, and market assessments; technology scouting and innovation markets; federal budgeting and procurement processes, government contracting landscape; AND/OR experience in management consulting, advisory services, software-as-a-service (SaaS), information services, analytical tools, or data analytics industries

Strong business acumen, excellent professional demeanor with a willingness to work outside of your comfort zone without hesitation

Experience managing and being responsible for assessing, training and providing career development of a team

Exceptional ability to visualize and present complex information and concepts with experience in how national security clients prefer to receive information

Referenceable history of exceptional performance

Detail-oriented with outstanding verbal and written communication skills

Ability to command executive briefings and own executive relationships

Ability to manage multiple work-streams and projects from start to finish, to learn quickly, and to work independently