EOS Hospitality ยท 20 hours ago
Assistant Front Office Manager
Washington, DC
Full-time
Onsite
Entry, Mid Level
2+ years expEOS Hospitality is seeking an Assistant Front Office Manager (AFOM) responsible for managing daily Front Office Department operations. The role focuses on ensuring high levels of customer service and quality standards while overseeing staff and operations.
Hospitality
Responsibilities
Acting as MOD and manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Responsible for Guest Service Agents, and Bellman/Drivers
Ensure compliance with Hilton standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Train and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Qualification
Required
High School Diploma/GED or equivalent is required
Must have guest service experience, preferably in a hotel environment
Must be 21 years or older
Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
Good communication and interpersonal skills are essential
Flexible schedule required for days, evenings, overnights, week, weekends and holidays
Ability to effectively communicate in English with supervisor, fellow employees and guests
Preferred
Minimum of 2 year of Front Office supervisory experience preferred
Minimum of 2 years Hotel Front Office experience preferred
Hilton OnQ systems knowledge preferred
Benefits
Paid Parental Leave
Health Insurance
Dental Insurance
Vision Insurance
Vacation, Sick and Holiday Pay
Company Basic Life Insurance
Company paid Accidental Death & Dismemberment
Company paid Short Term Disability
Company paid Long term Disability
401k Retirement Plan
Company
EOS Hospitality
EOS Hospitality is a full-service management company that operates a portfolio of 50+ thoughtfully selected hotels and resorts across the United States.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Simon Mais
Chief Operating Officer
Company data provided by crunchbase