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Answering Service Care · 1 month ago

IT Help Desk Representative

Margate, FL

Full-time

Onsite

New Grad, Entry Level

$21.63/hr - $21.63/hr

Answering Service Care (ASC) is a trusted live answering service for over 4,000 businesses nationwide. They are seeking a proactive and customer-focused IT Help Desk Representative to provide technical support for hardware, software, network, and account-related issues while assisting employees and clients in a fast-paced environment.

Call CenterOutsourcingProfessional Services

Responsibilities

Provide first-line technical support for hardware, software, network, and account-related issues

Assist employees via phone, email, chat, and in-person, ensuring timely and professional resolutions

Support and troubleshoot servers, networking appliances, desktops/laptops, cloud and desktop applications, printers, and operating systems (Windows/macOS)

Support employee onboarding including device setup, account creation, and access permissions

Handle direct client requests, providing excellent communication and customer service

Communicate with clients to identify issues and walk through solutions

Build and maintain new and existing client accounts within our cloud platform

Apply strong critical thinking, problem-solving, and efficiency to diagnose issues and deliver quick resolutions

Use knowledge bases, documentation, automation, and AI tools to help find answers and improve productivity

Maintain accurate ticket documentation and follow established processes

Assist with system updates, routine maintenance, inventory, and technology improvements

Collaborate with senior IT and Customer Support team members to resolve escalated issues and develop new skills

Qualification

CompTIA A+ certificationWindowsMacOSTroubleshooting skillsNetworking conceptsTicketing systemsCloud platformsCustomer service experienceAnalytical abilitiesAI toolsCommunication skills