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BAL · 1 month ago

Case Coordinator

Richardson, Texas, United States

Full-time

Onsite

Entry Level

1+ years exp

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. The Case Coordinator will coordinate case start materials and prepare them for assignment to legal teams, requiring frequent engagement with clients and legal teams.

ConsultingCustomer ServiceInformation TechnologyLaw EnforcementLegal

Responsibilities

Responsible for initiating cases consisting of direct interaction with client, employee via phone, email, etc. Track all necessary employer/employee information and documentation in preparation of case assignment to the legal team

Respond to routine queries from clients (regarding questionnaires, documentation, etc). Escalate to Manager as needed

May identify the type of case to be initiated (e.g. H1, L1) based on the information provided in the questionnaire

Open projects in firm’s proprietary database. Send out case questionnaires to employees and managers upon assignment of the case. Update internal database as applicable

Responsible for ensuring all documentation is collected, complete and returned timely. Follow-up with nonresponsive employees/managers; escalate as needed and close cases as appropriate

Coordinate, assemble, print and organize all incoming case start materials in database in an organized and efficient manner

Respond to routine e-mails and/or phone calls in a timely manner. Seek guidance from the Manager on more complex requests

Assist with miscellaneous projects and administrative duties as needed

May generate reports, as requested

Perform any other duties as assigned

Qualification

Client interactionMicrosoft OfficeOrganizational skillsImmigration law experienceCustomer service skillsAnalytical skillsProfessional discretionVerbal communicationWritten communicationTeam collaboration