Apply on Employer Site

Razny Jewelers · 2 weeks ago

Watch Repair Coordinator

Highland Park, IL

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

Razny Jewelers is seeking a detail-oriented and reliable individual to support their watch repair and shipping operations. The role focuses on processing repairs, assisting with parts and special orders, and ensuring shipments are handled accurately and on time.

Retail

Hiring Manager

Nicole S.

Responsibilities

Assist sales associates with inquiries related to parts, straps, links, and availability

Place special and part orders across multiple brands (Rolex/Tudor, Patek, Breitling, Tag Heuer, Cartier, etc.)

Research parts, pricing, and strap lengths using brand portals

Receive incoming parts (straps, buckles, links, gaskets, bracelets) and help process them for SKU assignment

Prepare and organize invoices and paperwork for processing

Receive and log watch repairs across 30+ luxury brands

Prepare watches for shipment, ensuring correct tagging, packaging, and documentation

Process shipments using Zing or coordinate pickups with Malca when needed

Follow specific brand requirements (e.g., Rolex WSC access, Patek Salesforce processing)

Monitor and restock shipping supplies to ensure packaging accuracy and safety

Assist with sending repair estimates to clients via email, phone, or podium for approval

Update repair/job tickets in Crystal once client approvals are received

Communicate with sales associates regarding repair statuses, order updates, and estimated timelines

Support client services with strap orders and watch intake questions

Help with transfers of jobs and parts between stores

Enter service costs into Crystal and maintain accurate records in Google Sheets

Process paperwork when watches return from service and prepare them for client pickup or store transfer

Assist with logging invoices and maintaining organized records for parts and repairs

Qualification

Shipping operationsLogistics experienceRetail operationsTracking systemsMultitaskingSpreadsheet proficiencyAttention to detailCommunication skillsOrganizational skills