Harte Hanks · 2 weeks ago
Customer Care Team Member
H0751-Texas, TX, US
Full-time
Onsite
Entry Level
1+ years expHarte Hanks is a major luxury resale company looking to expand their client service team. The Customer Care Team Member will manage customer inquiries, provide support via various communication channels, and ensure a high standard of service.
AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing
Responsibilities
Handle client's customer service and product related inquiries with empathy and patience via email, inbound and outbound phone calls, email, and SMS services
Schedule appointments and/or call backs for the Sales Team
Ask probing questions and use critical thinking to determine root cause of the customer need
Clearly document the caller’s inquiry, the troubleshooting steps taken, and the inquiry resolution/next steps
Compose professionally written, emails, inquiry notes, and follow proper escalation procedures
Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites
Maintain our high standard of professionalism and conduct
Work closely with internal and external Consumer Customers
Qualification
Required
Ability to commute to our onsite office location in Plano, TX 75023
Experience operating Windows Operating System
Capability to work-from-home via wired internet connection to Harte Hanks provided laptop
High school diploma or equivalent
Ability to communicate professionally through verbal and written English
Must pass all assessments, background check, and drug screen
Strong customer service and data entry skills
Personal style and fashion sense
Excellent listening skills and acute attention to detail
Ability to multi-task (typing while navigating different interfaces and talking)
Availability to work flexible shifts based on business needs between 7:00 AM – 6:00 PM CST, 7 days a week
Preferred
1+ year of call center experience
Prior retail experience helpful
Knowledge of high-end retail brands
Benefits
Growth opportunities
Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement benefit eligibility after 60 days of employment
Onsite pool and fitness center - free for employee use
Company
Harte Hanks
Harte Hanks is a global marketing firm that specializes in helping brands win attention, build trust, and earn loyalty.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$54.9MKey Investors
Texas Capital BankWipro
2025-06-24Post Ipo Debt
2021-12-21Post Ipo Debt· $25M
2020-07-10IPO
Leadership Team
David Garrison
Chief Financial Officer
Recent News
2025-11-11
2025-11-10
UPSTATE BUSINESS JOURNAL
2025-10-24
Company data provided by crunchbase