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Augusta National Golf Club · 1 week ago

Customer Support Assistant

Augusta Office

Full-time

Onsite

New Grad, Entry Level

Augusta National Golf Club is seeking a Customer Support Assistant to provide technical support and outstanding customer service for end-user IT Helpdesk issues. The role involves troubleshooting IT-related issues, maintaining confidentiality, and supporting IT projects, especially during the Masters Tournament.

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Responsibilities

Provide end-user support including computers, applications, email, PC backups, phones, printers, and other devices

Troubleshoot and research issues with unknown solutions until the problem is resolved

Provide outstanding, friendly, customer service to all Augusta National staff, including executives and Club members as appropriate

Be a positive representation of the IT department to the entire organization

Log, track, and report all trouble tickets to ensure they are moving successfully to resolution and provide management with status updates and reports

Maintain awareness and vigilance against cyber threats and protect Augusta National assets by utilizing anti-malware software, asset scans and by monitoring results of threat analysis tools

Support various IT and campus projects as required and leading up to the Masters Tournament

Provide evening and weekend support as required throughout the year and especially leading up to and during the Masters Tournament

Maintain the strict confidentiality of Augusta National Golf Club, its staff and membership, and all aspects of the business

Perform end-user PC builds, maintenance, and updates as required

Load and update operating systems and software applications and updates as required

Maintains user accounts and user access to required IT applications and resources

Maintains department file security, and user permissions to department specific resources

Leverages the IT Helpdesk software to track all support requests, ensure timely responses, and help eliminate duplicated effort

Performs other duties which are deemed by management to be an integral part of the job

Qualification

MS Office SuiteWindows 11TroubleshootingApple productsIT Helpdesk experienceCustomer serviceTask prioritizationRelationship buildingSelf-motivationProblem solving

Required

Experience with MS Office suite, Outlook, and Windows 11

Experience with Apple products – Mac, iPhone, and related operation systems

Experience for IT-related peripherals such as phones and printers

Troubleshooting skills and the ability to work problems through to resolution

Ability to build relationships and rapport with staff members from all levels of the organization

Ability to stay cool and focused while working in a high-pressure environment

Ability to prioritize tasks and workload in an ever-changing, fast-paced environment

Strong self-motivation, disciplined problem solver

Bachelor's degree in an IT discipline, or currently enrolled in an institution and working towards such a degree

Possess a valid driver's license and/or successfully completes the Club's internal motor vehicle training program

Preferred

Previous experience working on a Helpdesk or similar environment is a plus

Any training and/or certifications applicable to this position are a plus

Company

Augusta National Golf Club

Located in Augusta, Ga., Augusta National Golf Club is dedicated to being the finest private golf club for its members and hosting the world-renowned Masters Tournament.

Founded in 1931