Southworth Clubs · 2 weeks ago
Experience Planning Agent
Charleston, SC
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrSouthworth Clubs is a company that operates a portfolio of premier private communities focused on hospitality and member experiences. The Experience Planning Agent serves as a key liaison for personalized stays, managing bookings and itinerary planning to ensure high-touch service and seamless coordination across departments.
ConsultingReal Estate
Responsibilities
Coordinate the management of booking inquiries and bookings, regardless of entry point or guest type
Collaborate with the on-site Homeowner Ambassador to secure accommodations within the Rental Pool Agreement framework
Manage the full booking lifecycle, from inquiry and confirmation to itinerary execution and departure coordination
Direct team efforts in crafting bespoke itineraries, including:
Air and ground transportation
Dining, spa, golf, and recreational activity bookings
Celebratory and special occasion requests
Rental agreement management and payment coordination
Maintain detailed and dynamic guest dossiers to ensure consistency and personalization across multiple visits
Coordinate with Sales to receive verified prospect notifications and align itinerary planning with engagement goals
Design experiences that support real estate and membership interest
Facilitate post-stay experience handoff back to the Sales team for follow-up
Conduct thorough pre-arrival briefings with the Hospitality Services and Homeowner Services teams
Ensure seamless transitions and continuity of service before, during, and after guest stays
Optimize tools and communication systems to support smooth interdepartmental coordination
Refine planning tools, workflows, and documentation to increase personalization, efficiency, and consistency
Develop and maintain standard operating procedures (SOPs) that align with high-touch service expectations
Partner with Operations, Sales, and Marketing to ensure cohesive service delivery across all guest touchpoints
Leverage HRIS platforms to support team operations, including scheduling, time-off management, hiring tasks, and application reviews
Utilize the LMS to manage employee training, monitor compliance, conduct performance reviews, and support overall team development
Qualification
Required
Experience in luxury hospitality, concierge services, or experience planning
Demonstrated expertise in high-end itinerary planning and guest personalization
Excellent interpersonal, communication, and problem-solving skills
Strong organizational skills and attention to detail; ability to manage multiple bookings and guest journeys concurrently
Comfortable navigating HRIS, LMS, and other technology platforms to manage team workflows
Proven ability to collaborate cross-functionally and maintain operational continuity
Professional demeanor and commitment to delivering a superior member and guest experience
Preferred
Knowledge of real estate, private club culture, or member-based organizations is a plus
Benefits
Competitive options for medical, physical, and mental health and wellness
Life insurance
401k matching
Paid time off
Company
Southworth Clubs
A collection of decidedly different private clubs with a true sense of place and belonging in inspired environments.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Arthur Flashman
Chief Financial Officer
Kelly Meredith, PhD
Chief People Officer
Recent News
Company data provided by crunchbase