Pomellato · 3 weeks ago
POMELLATO: Boutique Manager - Bal Harbour
Miami Beach, FL
Full-time
Onsite
Senior Level
5+ years expPomellato is a renowned brand known for its handcrafted contemporary fine jewelry from Milan, focusing on women's empowerment and eco-conscious practices. They are seeking a Boutique Manager for their Bal Harbour flagship who will drive sales, develop the team, and ensure a premium client experience while overseeing store operations.
Jewelry
Responsibilities
Achieve store sales and KPI targets set by Senior Management
Lead by example by performing all store functions with professionalism and discipline
Motivate and guide the team in building strong client relationships through outreach and recruitment
Ensure an exceptional Pomellato client experience at every touchpoint
Maintain a welcoming environment with strong service standards and product knowledge
Set and monitor individual sales goals for the team
Develop a strong client network locally and internationally
Minimize client issues through effective service aligned with store policies
Partner with Retail Performance Manager to implement strategies that maximize sales
Uphold store standards in alignment with corporate policies
Oversee deliveries and resolve discrepancies promptly
Provide ongoing market insights to support business decisions
Collaborate with merchandising to ensure proper stock levels, presentation, and assortment
Manage inventory and pricing according to corporate guidelines
Report theft or suspicious activity immediately
Oversee employee consignments and purchases
Maintain cost awareness in daily operations
Ensure policy compliance through meetings, walk-throughs, and audits
Evaluate performance and recruit talent proactively
Train and develop sales executives across all business areas
Partner with HR on annual reviews
Provide ongoing instruction on responsibilities, shipments, repairs, supplies, and daily tasks
Maintain adequate staffing and ensure corporate approval for all hires
Manage schedules, payroll, and time-off requests
Submit monthly commissions to Finance
Build a pipeline of qualified talent through networking
Collaborate with Retail and Marketing on market-relevant initiatives
Identify community outreach opportunities and share with the Marketing team
Perform additional duties as assigned
Qualification
Required
5–8 years of retail supervisory experience; luxury experience preferred
Team-oriented leader with strong interpersonal and networking skills
Customer service expert with a client-first mindset
Strong communicator with excellent verbal and written skills
Proactive self-starter with strong initiative
Flexible schedule availability including weekends and holidays
Preferred
Proficiency in Word, Excel, and PowerPoint
Spanish language skills a plus
Company
Pomellato
Pomellato is an Italian jewelry company
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2013-04-24Acquired
Leadership Team
Nathalie Diamantis
President & CEO Americas
Recent News
Company data provided by crunchbase