Oncourse Home Solutions · 2 days ago
Customer Service Sales Representative - Onsite
Naperville, IL
Full-time
Onsite
Mid Level
$17.25/hr - $17.25/hr
3+ years expOncourse Home Solutions is a trusted home protection provider helping homeowners across the country. They are seeking a Customer Service Sales Representative who will engage with customers to promote home warranty and energy-related products, while driving sales and ensuring customer satisfaction.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Engage with customers via phone and online to promote home warranty and energy-related products
Make outbound calls and handle inbound inquiries with professionalism and enthusiasm
Understand customer needs and offer tailored solutions that drive sales and satisfaction
Meet and exceed individual and team sales goals
Maintain accurate records in our CRM and stay up-to-date on product knowledge
Collaborate with teammates and share best practices
Reflect our values and contribute to a positive, results-driven culture
Qualification
Required
3+ years in customer service or sales, ideally in a contact center
Proven success in upselling, cross-selling, and hitting sales targets
Strong communication skills—verbal, written, and digital
Experience with CRM tools like Salesforce or HubSpot
Ability to adapt, learn quickly, and thrive in a dynamic environment
Team player with a positive attitude and a passion for helping others
High School Diploma or GED required
Basic computer literacy and familiarity with Microsoft Office Suite
Preferred
Experience in home warranty or utility services
Knowledge of HVAC systems
Bilingual (Spanish) skills
A track record of exceeding quotas in high-volume environments
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement.
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
Company data provided by crunchbase