Veritas Prime · 18 hours ago
Product Enablement and Knowledge Specialist- Payroll
Orlando, FL
Full-time
Onsite
Mid, Senior Level
$115K/yr - $135K/yr
3+ years expVeritas Prime is seeking a Product Enablement & Knowledge Specialist within their Payroll BPO organization. This role focuses on developing and enhancing the product knowledge ecosystem, ensuring effective communication and collaboration across payroll operations, product support, and training teams.
ComputerConsultingInformation TechnologySoftware
Responsibilities
Help identify knowledge gaps and proactively drive content creation by partnering with internal Subject Matter Experts SMEs (curators), consultants, and support teams across the company
Build, structure, and maintain a scalable knowledge base (e.g., Confluence/Atlassian) that supports our Payroll BPO’s operational excellence
Develop templates, page structures, and taxonomy standards to ensure clarity, consistency, and ease of use
Establish and manage governance processes for content review, version control, and quality assurance
Ensure all knowledge content aligns with our payroll product capabilities, support processes, and customer-facing standards
Serve as a first-line escalation point for functional payroll product questions from internal team members to drive company to in-house educational materials
Provide clear, concise explanations on how the payroll product works and how common issues should be resolved
Translate complex payroll concepts and configurations into easy to understand accessible knowledge articles, job aids, and learning resources by leveraging artificial intelligence
Maintain a knowledge repository of the payroll system’s features, schemas, off-cycles, reports, tax processes, and integration touchpoints from creation by the SMEs
Organize internal training sessions, quick hits, job aids, and reference guides to be delivered by the SMEs in recorded sessions for posting to knowledge base and for inputs to pages
Assist in onboarding new hires by ensuring they have the knowledge resources they need for success
Partner with the HR and onboarding team to convert knowledge topics into structured training modules and certification paths
Partner with the compliance team to provide inputs for development of communication plans to share product updates, new features, and changes that affect outsourcing service and support
Work closely with consultants, SMEs, payroll managers, and support teams to gather knowledge and maintain accuracy
Delegate knowledge-building tasks to the appropriate team members and follow up to ensure completion
Facilitate regular syncs or “knowledge sprints” to keep information current
Act as the central connector between the BPO Service, Implementation, and Product operations
Qualification
Required
3–5+ years of functional payroll experience (SAP ECP preferred; other enterprise payroll platforms acceptable)
Deep understanding of payroll processing, taxation, off-cycles, retroactivity, and payroll controls
Strong experience building and maintaining knowledge systems (e.g., Confluence, Articulate, wiki-style environments, etc.)
Excellent communication skills with the ability to lucidly simplify complex concepts
Strong organizational and project-management skills
Proven ability to collaborate cross-functionally and motivate others to contribute content
Ability to independently gather information, ask the right questions, and produce polished documentation
Located in the United States and able to communicate clearly with US customers and internal teams
Ability to travel internationally
Preferred
Experience in a BPO, AMS, shared services, or client-support environment
Experience creating training content, SOPs, and e-learning materials
Familiarity with knowledge governance frameworks and content lifecycle models
Experience supporting payroll products or similar enterprise applications
Company
Veritas Prime
Veritas Prime is a Consultation agency
201-500 employees
H1B Sponsorship
Veritas Prime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (6)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$31.5MKey Investors
Carrick Capital Partners
2025-10-08Private Equity· $31.5M
Leadership Team
Michael Pappis
Co-Founder, Chief Executive Officer
Wesley Bryan
President- BPaaS Services
Recent News
FinTech Global
2025-10-24
2025-10-23
2025-10-23
Company data provided by crunchbase