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Provident Bank · 19 hours ago

Senior Treasury Management Client Support Specialist

Woodbridge, NJ

Full-time

Onsite

Mid, Senior Level

$25.33/hr - $31.69/hr

2+ years exp

Provident Bank is a highly regarded financial institution in New Jersey that is committed to enhancing the experience of both customers and employees. The Senior Treasury Management Client Support Specialist will support Treasury Management clients through phone and email requests, handle complex client issues, and ensure service level agreements are met while working with department team members and vendors.

Financial Services

Responsibilities

Handles phone inquiries in a client support environment in conjunction with monitoring the queues and logging call activities

Monitors incoming inquiries from clients and branches via assigned group mailboxes in support of all Treasury Management Clients

Assists with training of new employees on all Treasury Management products that will allow them to handle the incoming phone calls and emails and support department staff

Resolves Treasury Management issues internally as well as working with Digital Operations and third-party vendors to resolve customer issues relating to products/services

Assist the Lead on the escalation point for customer issues, concerns and complaints

Ensures departments customer focus and experience is top level

Responsible for quality assurance and review of department work. Ensure accuracy of amendments, set up forms, maintenance requests, deletion of service, and adjustments are completed

Handles more complex customer experience and technical issues

Knowledges specialist on ACH origination, Check/ACH Positive Pay and RDC

Assist in preparing and monitoring reports for the department. Documentation of SLAs and Treasury Management Products and Services handled with customer focus

Responsible for reporting details for D1B, RDC, ACH, Wires, and Positive Pay

Recommendations and assist with process changes to improve efficiency and enhance customer service experience

Will work closely with department manager and assist on projects that are assigned

Qualification

Treasury ManagementClient SupportACH originationCheck/ACH Positive PayRDCBanking laws knowledgeComputer literacyEffective communicationDetail-orientedTeamwork

Required

High School Diploma or GED required

Minimum 2 years' experience commensurate with job function

Effective communicator; detail-oriented; comfortable in dealing with both outside customers and external contacts as well as internal departments on a very active basis

Ability to work in a fast-paced environment

Ability to train and supervise personnel

Knowledge of applicable banking and privacy laws and regulations and policies

Possess excellent oral and written communications skills

Ability to prioritize multiple responsibilities and complete them on time

Ability to work in a team environment to instruct peers and assume a leadership role

Computer literacy with PC and windows programs

Ability to perform detailed mathematical operations with the use of a calculator

Ability to work a flexible schedule to accommodate support hours at the helpdesk

Ability to define problems, collects data, establish facts and draw valid conclusions

Ability to interpret a variety of instructions, communicate them to others and establish controls to monitor and evaluate the application of these instructions

Ability to shift attention quickly and accurately from one matter to another