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Paradigm Senior Services · 1 day ago

Implementation Manager - RCM/Healthcare

Miami, FL, US

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

Paradigm Senior Services is a fast-growing tech company revolutionizing home care through innovative technology. As an Implementation Manager, you will support customers through the RCM onboarding process, ensuring a smooth transition while managing multiple projects and collaborating cross-functionally to enhance customer success.

BillingFinancial ServicesFunding PlatformInsurance

Responsibilities

Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture

Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners

Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles

Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams

Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals

Be the primary point of contact during onboarding with clear, proactive communication

Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations

Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience

Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution

Educate customers about the services available to them

Qualification

Customer implementation experienceHealthcare industry experienceSoftware/system integrationAnalytical problem-solvingProject management skillsVerbal communication skillsWritten communication skillsOrganizational skillsTeamworkIndependent work