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Chase · 2 weeks ago

Global Workforce Screening Senior Associate - Regional Quality

8181 Communications Pkwy Bldg B, Plano, TX, 75024, US

Full-time

Onsite

Mid Level

Chase is a part of JPMorgan Chase's Global Security team, focusing on workforce screening. The role involves conducting quality reviews to ensure adherence to operating procedures and compliance with industry standards while analyzing quality results and recommending improvements.

BankingFinancial Services

Responsibilities

Participate in execution of quality management for screening function; adhere to quality control procedures and standards

Conduct analysis of complex cases and identify next steps & case closure; decision maker for eligibility of hire/engagement

Manage case queue in accordance with SLA processing time and quality control

Analyze quality data and metrics to identify trends, root causes of quality issues and opportunity for improvement

Collaborate with leadership and functional team to recommend enhancements and best practices

Stay abreast of complex processes internally & externally with third parties

Document and report findings and recommend follow up actions, when necessary

Maintain accurate records of quality control processes, inspections, and results

Mentor production staff on quality control procedures and best practices

Understand various work streams of screening operations

Ensure compliance with industry regulations and company policies

Prepare metrics and monthly summary of issues/inquiries

Qualification

Quality control standardsBankingFinancial servicesQuality control certificationMicrosoft Office proficiencyAnalytical skillsCommunication skillsLeadership abilityTime management skills