Awareness Technology, Inc. · 1 week ago
Clinical Laboratory Equipment Support Technician - NOT an IT help desk role
Palm City, FL
Full-time
Onsite
Mid Level
$45K/yr - $45K/yr
3+ years expAwareness Technology, Inc. is a manufacturer of diagnostic instruments and equipment for laboratories, and they are seeking an experienced Technical Support Specialist. This role involves providing customer support, troubleshooting, and maintenance for medical laboratory instruments while ensuring that equipment runs smoothly.
BiotechnologyHealth DiagnosticsManufacturingMedicalMedical Device
Responsibilities
Troubleshoot, repair, and maintain laboratory or medical equipment
Develop technical expertise regarding our products, systems, and services
Document problems and solutions in the Tech Support central database; prepare service reports and documents technical service problems to Sales Management. Follow up on open issues
Deliver service and support to end-users using telephone support and remote connection or over the Internet; troubleshoot and diagnose user issues regarding ATI products. Record all communication
Review technical manuals and attend training sessions. Explain and demonstrate how to operate ATI laboratory equipment
Repair a range of electronic, electromechanical, and hydraulic subassembly’s for equipment. Proficient using hand tools, such as screwdrivers, wrenches, and soldering irons. Additional understanding using electronic tools, such as multimeters and computers; and reading schematics depending on the repair
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Diagnose and resolve technical hardware and software issues, test and calibrate equipment, repair and replace parts, perform preventive maintenance and service
Perform physical service repairs and preventative maintenance to ATI products, in the field, at customer laboratory or office, and in the Awareness Technology service department and internal departments as needed
Communicate effectively with other areas of the company to report on technical problems that affect instrument performance and customer’s perceptions. Record all technical service issues that customers are complaining about, and exceed customer expectations to provide feedback to Awareness Technology Sales, Engineering and Quality Assurance
Travels to client sites, or works with clients at the factory, to install product or upgrades, and teach users to operate, maintain, and troubleshoot
Tracks product upgrades and helps customers take advantage of them
Assists with programming new applications and with troubleshooting of product and application problems
Qualification
Required
Proficiency with computers, MS Office required
Strong organizational skills and attention to details
Ability to use discretion and make decisions independently
Travel domestically and international as needed
Must be able to obtain and maintain a passport for International travel
Must hold a valid driver's license
2yr Electronics Engineering Technology (EET)
3 or more years of fast-paced work environment experience is required
Excellent written and verbal communication skills required
Experience working with a team to solve problems and achieve goals
Must be able to communicate effectively with others
Must be able to stand and/or move while performing job duties
The employee must regularly lift and/or move up to 15 pounds, occasionally lift and/or move up to 35 pounds
Exemplary attendance and punctuality
Visual acuity requirements including color, depth perception, and field of vision
Must have dexterity of hands and fingers to operate equipment; hearing and speaking ability to exchange information in person or on the telephone; sight ability to read schematics and information
Preferred
Experience with laboratory instruments and reagents, preferred
Experience troubleshooting via telephone or email, a plus
Spanish written and verbal communication skills, a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Company
Awareness Technology, Inc.
Founded in 1982, Awareness Technology, Inc.
51-200 employees
H1B Sponsorship
Awareness Technology, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageRecent News
2025-02-17
Company data provided by crunchbase