Northwestern Medicine · 17 hours ago
Patient Services Representative-Full-time Days
Sycamore, IL
Full-time
Onsite
New Grad, Entry Level
0+ years expNorthwestern Medicine is a leader in the healthcare industry, committed to providing a patient-first approach. The Patient Services Representative plays a crucial role in ensuring high-quality customer service and managing patient information and appointments.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances
Obtains and updates patient demographic information and company information from all patients
Answers phone and schedules appointments
Directs and documents patient calls as appropriate
Coordinates scheduling of outside testing for patients
Serves as liaison between patient and practice
Provides back-up for scheduling appointments
Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality
Completes daily reconciliation report to assure charges have been entered correctly
Pulls charts and readies them for the next day appointments; files completed patient charts daily
Files test/procedure results inpatient's medical record after physician has signed off on the results
Liaisons with company representatives or potential employees to assure correct services are provided
Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol
Qualification
Required
High school diploma or GED equivalent
Zero (0) to two (2) years' experience in a customer service position
Preferred
Bachelor's degree
One to three years prior Physician office experience required
Working knowledge of medical terminology
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
Near North Health
2025-12-01
Medical Xpress - latest medical and health news stories
2025-11-18
Company data provided by crunchbase