Apply on Employer Site

Lightspeed Voice · 22 hours ago

MSP/Cybersecurity Solutions Manager

Nokomis, FL

Full-time

Hybrid

Mid Level

Lightspeed Voice is a leading provider of AI-powered communication, cybersecurity, and outsourced IT solutions. They are looking for a highly organized Managed Services professional to support the expanding division and day-to-day Managed Services needs.

Cloud InfrastructureTelecommunications

Growth Opportunities

Responsibilities

Collaborate with the sales team to understand client requirements and propose appropriate IT solutions and services

Lead technical discovery sessions to assess current infrastructure, identify pain points, and define desired business outcomes

Create and deliver engaging technical presentations, solution demonstrations, and product walkthroughs that clearly communicate value and differentiation

Architect tailored managed service solutions that may include cloud hosting, cybersecurity, backup and disaster recovery, VoIP, helpdesk, and network infrastructure

Develop detailed Statements of Work (SOWs), project scopes, and proposals, ensuring accuracy and clarity in all technical documentation

Serve as a trusted technical advisor to prospective and existing clients, providing expert guidance on best practices, architecture, and strategic IT planning

Address technical questions and objections throughout the sales cycle, ensuring customer confidence in proposed solutions

Partner with sales, marketing, development, and support teams to ensure seamless project handoff and successful implementation of solutions

Provide field feedback to enhance service offerings, identify new opportunities, and support continuous improvement initiatives

Support client onboarding as needed to ensure the accurate implementation of technical components

Assist with support requests and issue resolution when necessary

Maintain ongoing relationships with key accounts, identifying opportunities for optimization and upselling

Deliver quarterly reports (QBR’s) and product updates to clients to reinforce value and foster long-term partnerships

Stay current on industry trends, emerging technologies, and vendor solutions relevant to managed services

Participate in ongoing vendor training, certifications, and professional development to maintain technical credibility and expertise

Represent the company with professionalism in all customer and team interactions

Contribute ideas and initiatives that support corporate goals and growth objectives

Perform other duties and occasional travel as required

Qualification

Cybersecurity certificationsSolution designTechnical presentationsMicrosoft Office SuiteManaged services experienceCommunication skillsOrganizational skillsSelf-starter mentality