TTEC Digital · 18 hours ago
Enterprise Architect - MS D365
Austin, TX
Full-time
Hybrid
Senior Level
$180K/yr - $210K/yr
5+ years expTTEC Digital is a company focused on enhancing customer experiences through employee support. The Enterprise Architect will lead large enterprise transformation engagements, ensuring optimal solutions are developed to meet client challenges while acting as a trusted advisor and thought leader.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Client engagement
Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the executive level
Consistently and effectively consultatively leads technical and non-technical enterprise executive-level client stakeholders on complex functional approaches, alternatives and risks, and best practices
Project delivery
Leads enterprise-scale, complex functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
Decomposes enterprise-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
Professionally delegates technical tasks to other team members for multi-workstream enterprise projects
Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams
Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriate
Demonstrates a proven, repeatable track record of successful enterprise-scale project delivery
Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others
Expertise
Documents requirements/user stories and acceptance criteria for enterprise projects effectively and clearly enough for remote on- and off-shore team members to work on tasks with reasonable autonomy
For enterprise projects, reviews requirements/user stories of others for completeness and clarity
Qualification
Required
5+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project
5+ years' experience leading consulting projects for enterprise clients with three or more of the following types (or comparable) of projects, and is considered a go-to source of knowledge for others: Implementing, configuring and customizing Microsoft D365 CE including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc
Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps
Upgrading/migrating CRM on-premise to D365 Sales
Implementing Microsoft Dynamics CRM or D365 Sales
Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights
Migrating data and and/or implementing integrations to and from D365
Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort
Has four or more Microsoft D365 certifications
Is able to write moderately complex data queries and/or simple low-code routines
Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the executive level
Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams
Demonstrates a proven, repeatable track record of successful enterprise-scale project delivery
Documents requirements/user stories and acceptance criteria for enterprise projects effectively and clearly enough for remote on- and off-shore team members to work on tasks with reasonable autonomy
For enterprise projects, reviews requirements/user stories of others for completeness and clarity
Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others' proposed solutions, and delegates ownership to others where appropriate
Professionally delegates technical tasks to other team members for multi-workstream enterprise projects
Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
Preferred
Is a constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement
Benefits
Medical
Dental
Vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO)
Wellness time off
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase