Max Touch Services · 1 day ago
Call Center Customer Service Representative
Kennesaw, GA
Full-time
Hybrid
Entry Level
1+ years expMax Touch Services is seeking an Account Specialist/Loan Processor to provide superior customer service and process loans accurately. The role involves handling inbound and outbound loan processing calls, verifying information, and ensuring compliance with lending practices.
Call Center
Responsibilities
Handles high volume of Inbound/Outbound loan processing calls
Works in a collaborative environment with a team of Account Specialists in an inbound call center
Navigates multiple computer systems while interacting with customers
Obtains and verifies necessary information to process and complete loan applications
Examines loan applications to ensure accuracy and compliance with existing underwriting guidelines
Nurture leads from online applications
Fulfills customer needs to exceed customer experience
Demonstrates basic knowledge of lending services and practices
Ensures compliance standards are met
Assist potential borrowers by effectively communicating the loan process and answering questions regarding the loan
Self-motivated and can manage rejections by building relationships with customers
Takes ownership of customer concerns and works with leadership towards a resolution
Develop an understanding and abides by the company's code of conduct & ethics, company policies, operational procedures, and compliance
Work closely with other team members and managers to meet individual, team, and department goals
Probe for understanding and apply effective problem-solving skills and overcome objections
Able to multitask while effectively communicating with customers
Qualification
Required
High School Diploma or GED
1 Year of Customer Service and/or loan processing experience
Ability to work some nights and weekends to include overnight in a 24/7 environment
Must be able to sit for extended periods of time, talking, hearing constantly
Typing, data entry in screens daily
Sit in front of computer monitor(s) daily
Occasionally lift up to 5 lbs
Noise Level: moderate noise level daily in an office atmosphere
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
The ability to exercise good business ethics and honesty
Demonstrates excellent phone etiquette pleasant phone demeanor at all times
Manage a timed interaction
Manage the customer experience within stated guidelines
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
May provide a basic level of problem solving
Communicating effectively in writing as appropriate for the needs of the audience
Talking to others to convey information effectively
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Understanding written sentences and paragraphs in work related documents
Being aware of others' reactions and understanding why they react as they do
The ability to communicate information and ideas in speaking so others will understand
The ability to listen to and understand information and ideas presented through spoken words and sentences
The ability to read and understand information and ideas presented in writing
The ability to communicate information and ideas in writing so others will understand
The ability to speak clearly so others can understand you
The ability to identify and understand the speech of another person
Navigates multiple computer systems while interacting with customers
Obtains and verifies necessary information to process and complete loan applications
Examines loan applications to ensure accuracy and compliance with existing underwriting guidelines
Nurture leads from online applications
Fulfills customer needs to exceed customer experience
Demonstrates basic knowledge of lending services and practices
Ensures compliance standards are met
Assist potential borrowers by effectively communicating the loan process and answering questions regarding the loan
Self-motivated and can manage rejections by building relationships with customers
Takes ownership of customer concerns and works with leadership towards a resolution
Develop an understanding and abides by the company's code of conduct & ethics, company policies, operational procedures, and compliance
Work closely with other team members and managers to meet individual, team, and department goals
Probe for understanding and apply effective problem-solving skills and overcome objections
Able to multitask while effectively communicating with customers
Preferred
Some college preferred
Company
Max Touch Services
Max Touch is a rapidly expanding contact center that offers a full range of call center services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase