Jaeger Medical · 3 weeks ago
Field Service Technician II
Illinois, United States
Full-time
Onsite
Mid LevelJaeger Medical is a company focused on providing exceptional customer service in the medical equipment sector. The Field Service Technician II is responsible for managing customers' equipment within a designated territory, performing repairs and installations, and ensuring high-level communication with customers and internal teams.
Medical Device
Responsibilities
Responsible for management of customers’ equipment within designated territory
Provide a high-level customer service experience; consisting of timely and consistent communication to customers and internal team members, ability to troubleshoot effectively, repair or solution issues as needed with little to no assistance from other team members
Perform repairs, software/firmware upgrades, and new installations
Manage the territory work queue effectively and schedule customer calls as needed
Maintain trunk stock, tools, and the vehicle needed to service the territory
Obtain necessary credentialing as needed for customer facilities
Complete internal training to perform job duties as required
Participate in ongoing learning and recertification when needed
Expect 80%-90% Travel with 35%-50% overnight requirements
Varying territory sizes determine the amount of overnight stay requirements
Assistance to other outside territories when needed
Travel to be extremely heavy for the first 3-6 months of onboarding
Detail oriented documentation of service reports
Accurate Labor, Travel, and Parts billing
Email and phone interactions with customers documented against work orders
Timely e-mail/phone communication, expense reporting, time entry, inventory, and vehicle service
Qualification
Required
Responsible for management of customers' equipment within designated territory
Provide a high-level customer service experience; consisting of timely and consistent communication to customers and internal team members, ability to troubleshoot effectively, repair or solution issues as needed with little to no assistance from other team members
Perform repairs, software/firmware upgrades, and new installations
Manage the territory work queue effectively and schedule customer calls as needed
Maintain trunk stock, tools, and the vehicle needed to service the territory
Obtain necessary credentialing as needed for customer facilities
Complete internal training to perform job duties as required
Participate in ongoing learning and recertification when needed
Expect 80%-90% Travel with 35%-50% overnight requirements
Varying territory sizes determine the amount of overnight stay requirements
Assistance to other outside territories when needed
Travel to be extremely heavy for the first 3-6 months of onboarding
Detail oriented documentation of service reports
Accurate Labor, Travel, and Parts billing
Email and phone interactions with customers documented against work orders
Timely e-mail/phone communication, expense reporting, time entry, inventory, and vehicle service
Company
Jaeger Medical
At Jaeger Medical, we are redefining respiratory diagnostics.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase