Linde · 1 week ago
Director of Customer Relations and Operations
Phoenix, AZ
Full-time
Onsite
Director/Executive
10+ years expLinde is a leading global industrial gases and engineering company, and they are seeking an experienced Director of Customer Relations & Operations. The role involves managing operational communications with customers, ensuring safety performance, and fostering continuous improvement in operations.
Health CareIndustrialIndustrial EngineeringManufacturingMedicalOil and GasSustainability
Responsibilities
Establish methods and coach operations team on operational communications to deliver information effectively to customers based on TSMC’s preferred methods and timing
Lead regular review meetings with TSMC to review facility performance against goals and plans
Based on previous experience, acting as the project operations lead for selected parts of the plant expansion project. Attending all design reviews, HAZOPs, PHAs, and P&Id reviews for operations
Review the commissioning procedures for all supply systems and offer improvements from operations perspective
Develop the site leadership team to increase their independence in operations and maintenance decision making
Work with other departments (central operations, reliability, Central Control Room) to educate them on best ways to meet TSMCs requirements
Ensure compliance with safety policies, environmental regulations, and quality requirements
Develop and support Lean Six Sigma and cost reduction projects
Manage supply reliability goals
Analyze financial performance, manage fixed and variable costs for the plant, and develop budgets
Other duties as assigned
Qualification
Required
Master's Degree in Engineering
At least 10 years of experience supporting plant operations (combination of bulk gases and/or process gases) tied to electronics customers
At least 5 years of experience working in a supplier role to TSMC
Proven Six Sigma savings result in excess of $5M/Yr
Ability to speak Mandarin at conversational level on technical issues
Exhibited experience building and managing a team of over 30 people
Excellent interpersonal and communication skills are required
Strong planning and execution abilities are needed
The candidate should be a self-starter with the ability to drive project execution and strategic initiatives
A reliability of supply mindset is required
Benefits
Health, dental, disability, and life insurance
Paid holidays and vacation
401(k) matching
Pension benefits
An employee discount program
Opportunities for educational and professional growth
Company
Linde
Linde is an engineering company that supplies industrial, process, and specialty gases. It is a sub-organization of Linde Advanced Material Technologies.
10001+ employees
H1B Sponsorship
Linde has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (11)
2022 (36)
2021 (28)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$889.66M2025-02-18Post Ipo Debt· $889.66M
2018-10-29IPO
2007-05-31Acquired
Leadership Team
Sanjiv Lamba
Chief Executive Officer
Sean Durbin
Chief Operating Officer
Recent News
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2026-01-09
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