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GBMC HealthCare · 1 day ago

Applications Coordinator Analyst EPIC - Beaker Application

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$77K/yr - $139K/yr

2+ years exp

GBMC HealthCare is seeking an Application Coordinator/Analyst III for the Epic system. This role involves collaborating with business and technical resources to lead projects, optimize system performance, and provide training for users of the Epic application.

Health Care

Responsibilities

Establish project timeline with appropriate stakeholders. Manage project to achieve agreed timeline

Responsible for full life cycle of large sized complex projects which can span an entire department, division, or organization-wide level

Demonstrates advanced interpersonal skills to effectively collaborate with department heads, organizational personnel, vendors, and consultants while leading projects

Demonstrates advanced skills with complex projects in creating detailed documentation, including system design documentation, procedures, process and data flows, project plans, and recommendations for system enhancements and replacements

Works as a member of a specific application team as well as with other application and technical teams

Define highly complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes

Develop and maintain project documentation to include project charters, test scenarios, project schedule, test plans, etc

Maintain knowledge of current trends and developments in the field

Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives

Review and coordinate SUs and multi-application projects; will act as project, testing or migration lead

Develop improvement processes for operational use by the team to ensure successful completion of a project or IT process

Leads and mentors lower-level analysts in the development, implementation, and problem resolution of an application through planning, scheduling, assigning, coordinating, and reviewing tasks performed by team members

Troubleshoots data coming across an interface into an Epic application meets the business need

Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution

Provide ongoing, high-quality support to stakeholders by providing timely and courteous service

Works with report writers to develop and monitor organizational data needs

Takes on on-call support as application support as assigned per IT on-call support schedule

Qualification

Epic analyst experienceClinical/business operations workflowsProject management principlesMicrosoft Office applicationsTechnical design techniquesCritical thinking skillsMulti-tasking abilityWritten communication skillsVerbal communication skillsInterpersonal skillsAttention to detailProblem-solving skills

Required

Baccalaureate degree, education or health related field with educational courses

Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement

Registered Nurse or Pharmacist license preferred for clinical analyst applications

An equivalent combination of education and experience may be considered

Two-years operational experience in a clinical or healthcare business operations setting or two years' experience in Information Technology

18 months Epic analyst experience

Extensive understanding of the workflows in clinical or healthcare business operations

Utilize highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education

Excellent use of Microsoft Office applications – Word, Excel, PowerPoint, etc

Analyze, assess, prioritize, and solve complex business and technical problems

Ability to incorporate policies, procedures, and specific clinical practice and/or business processing needs into information systems training

Ability to multi-task and self-prioritize outstanding work

Extensive critical thinking skills of the clinical/business operations software applications

Detailed understanding of clinical/business operations workflows and system configuration gained by participating in validation sessions with project team members and assisting in system design

Demonstrated expertise in technical design techniques for related software applications

Demonstrated knowledge of project management principles as they relate to assigned tasks

Identify, mitigate, and escalate risks to project leadership

Provide all Tier level support to end users

Required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable