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Upbound Group · 20 hours ago

CEX Analyst Intern

Plano, TX

Internship

Onsite

Intern

$22/hr - $22/hr

Start in 2026 Summer

Upbound Group, Inc. is a technology and data-driven leader in accessible financial solutions, headquartered in Plano, Texas. They are offering a Summer 2026 Internship for a Customer Experience Intern who will analyze data to inform customer experience strategies and collaborate with various departments to identify optimization opportunities.

FinanceFinancial ServicesLeasing

No H1B

Responsibilities

Develop an intimate understanding of our customers and assist in building customer-centric, value-driven CEX solutions that drive significant NPS, conversion and retention improvements

Be able to collaborate cross functionally with other departments, including but not limited to, Digital, Operations, Marketing, etc. to analyze data and identify opportunities for optimization

Monitor and report on the effectiveness of current survey communication channels and provide insight for future iterations

Some familiarity with HTML, CSS, and/or JavaScript code for survey email enhancements

Additional duties as assigned

Qualification

Data analysisCustomer experience strategiesHTMLCSSJavaScriptVerbal communicationWritten communicationCollaboration

Required

Pursuing a Business Analyst or Marketing Major, with an expected graduation between May 2026 and December 2027

Excellent verbal and written communication skills

Ability to work in our home office in Plano, Texas Monday through Friday

To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, Upbound Group will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.)