Hilton · 16 hours ago
Senior Analyst, GRO Support
Memphis, TN
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $100K/yr
2+ years expHilton is a leading global hospitality company with a diverse portfolio of world-class brands. As a Senior GRO Support Analyst, you will leverage your leadership and technical skills to support internal and external partners in utilizing pricing and inventory capabilities to enhance customer experience.
HospitalityLeisureResorts
Responsibilities
Troubleshoot system issues, ensuring data accuracy, and finding system configuration and usage opportunities across individual and portfolios of properties
Represent the team in projects driving new and enhancing existing solutions to better support the capability once in steady state
Lead efforts to directly and indirectly improve team delivery of exceptional customer experience
Collaborate with project and support teams to establish clear communication channels, defined escalation protocols, and ensure the necessary knowledge and resources are shared
Assess the support process, seek opportunities for improvement, and contribute to the implementation of efficiencies. Additionally, ensure that all risks are escalated promptly to important partners
Maintain a knowledge of Hilton's Revenue Management business systems including and not limited to, GRO, OnQ R&I, and Hilton Reporting Hub
Queue Productivity – The Sr. Analyst team monitors common questions and themes to operate more efficiently. This includes determining gaps in current processes, creating new procedures, escalating high-risk issues, and coaching Analyst team members operationally
Revenue Management, Pricing & Inventory Capabilities - As capabilities are added and enhanced, the Sr. Analyst is the team's eyes and ears. They anticipate user questions, develops the steady state support plan, updates and educates the wider team
Qualification
Required
Two (2) years of work experience in hotel operations, the travel industry, revenue management systems, or a technical support capacity
Experience in Excel (can maintain complex spreadsheets), Word, and PowerPoint
Hybrid work schedule two days per week based in the Memphis, TN or Dallas, TX corporate office
Proficiency in programming or data science: SQL or Python or R
Preferred
BA/BS Bachelor's Degree
Two (2) years of GRO system experience
Two (2) years of work experience in one the following areas: distribution systems, project management, or development roles
Knowledge of other Hilton systems like OnQ FMS, PEAK, PEP, and TOPdesk
Two (2) years of experience in Salesforce
Benefits
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Medical and prescription drug coverage
Dental coverage
Vision coverage
Life insurance
Short-and long-term disability insurance
Access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount
A 401(k) savings plan
20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
10 paid holidays and 2 floating holidays throughout the year
Up to 5 bereavement days
Flexible spending accounts
A health savings account
An employee assistance program
Access to a care coordination program (“Wellthy”)
A legal services program
An educational assistance program
Adoption assistance
A backup childcare program
Pre-tax commuter benefit
Our travel discount
Company
Hilton
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
10001+ employees
H1B Sponsorship
Hilton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Pershing Square Capital ManagementHNA Group
2025-12-01Post Ipo Debt· $1B
2025-07-01Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Christopher Nassetta
President and CEO
Kevin Jacobs
Chief Financial Officer
Recent News
2025-12-30
2025-12-25
Bangkok Post
2025-12-24
Company data provided by crunchbase