MS Shift, Inc. · 23 hours ago
Technical Support Specialist
Las Vegas, NV
Full-time
Hybrid
Senior Level
$23/hr - $28/hr
5+ years expMS Shift, Inc. is a fast moving company seeking a team player to join their growing team. The role involves providing technical support to high-end clients, ensuring superior customer service by diagnosing questions and guiding users through solutions for software and hardware issues.
HospitalitySoftware
Hiring Manager
Ori Zur
Responsibilities
Deliver outstanding customer service and knowledgeable technical support/troubleshooting
Install, implement, maintain, troubleshoot and/or repair of our software and hardware
Accurately process and record transactions using our internal and detailed ticketing system
Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution
Offer alternative solutions where appropriate with the objective of retaining system functionality
Follow up and make scheduled call backs to customers
Ensure systems reliability, integrity and security
Stay current with product information, changes and updates
Qualification
Required
Bachelor's degree in Computer Science or related field
Attention to detail, excellent verbal and written communication skills
5+ Years of experience in Tech Support
Professional experience in providing technical support to non-technical end users
Experience supporting mission-critical systems by phone
Helpful, friendly and patient attitude with a strong desire to learn
Excellent problem-solving, time management and interpersonal skills
Interest along with the experience/ability to develop a training curriculum and lead classroom trainings
Focused, flexible and works well under pressure
Company
MS Shift, Inc.
MS SHIFT is an established software and technology company that services the leading hotels of the world.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
O
Ori Zur
CEO
Company data provided by crunchbase