J & L Custom Plastic Extrusions, Inc. ยท 1 week ago
Customer Service/Office Clerk
City of Industry, CA
Full-time
Onsite
Entry Level
2+ years expJ & L Custom Plastic Extrusions, Inc. is a growing small independent business that has been providing custom plastic extrusion components since 1976. They are seeking a Customer Service/Office Clerk to assist customers by providing product and service information and resolving technical issues.
CADPlastics and Rubber Manufacturing
Responsibilities
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Develop and maintain a knowledge base of the evolving products and service
Receive sales orders from customers and processes orders
Review incoming orders for accuracy, material availability and price changes
Works with the Sale and Marketing to review pricing for new orders
Compiles information for each order and enters it on the Order Information sheet
Prepare invoices, certificate of compliance documents as necessary
Prepares shipping documents, labels and coordinates shipments with customers
Prepare UPS and FedEx shipments and take them to the shipping department for pick up
Preparing or updating employment onboarding documents
Filing including invoices and vendor payments
Maintain customer logs, material usage logs and inventory as needed
Coordinate and provide supplies or other information as needed by Production
Assist Production with packaging and handling parts when needed
Perform appropriate duties as assigned by management
Maintain a safe and clean work space
Qualification
Required
Previous experience in customer service and in a manufacturing operation
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
2 years of experience in Customer Service and order processing
Building Customer Loyalty, Clear Communication, Interpersonal Skills
Problem Solving, Complaint Resolution
Politeness/Etiquette/Tact
Basic mathematical and reasoning ability required
Ability to follow schedules
Committed to quality, safety and communication
Team-oriented and self-directed
Preferred
Previous Purchasing experience desired
Company
J & L Custom Plastic Extrusions, Inc.
J & L Custom Plastic Extrusions, Inc. has provided custom plastic extrusion components to industry since 1976.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase