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Toast · 19 hours ago

Account Operations Advisor

Omaha, NE

Full-time

Onsite

Entry, Mid Level

2+ years exp

Toast is a company focused on building a restaurant platform that helps restaurants thrive. The Account Operations Advisor is responsible for maintaining customer accounts, ensuring quality assurance of financial information, and supporting both external customers and internal teams to enhance customer satisfaction.

DeliveryPoint of SaleSaaS

Comp. & Benefits

Responsibilities

Become an expert in customer facing processes while delivering outstanding customer service via outbound phone calls, chat, and email

Manage a case queue and provide answers to questions regarding contracts, accounts, and tax details

Partner cross-functionally with Sales, Onboarding, Billing, Payments, and Finance teams throughout a customer's lifecycle to provide high-quality operational support

Continually identify opportunities to improve productivity for our team and our stakeholders

Demonstrate excellent attention to detail, double-check the accuracy of information and inputs in order to minimize onboarding and processing errors

Additional ad-hoc responsibilities as assigned

Qualification

Customer service experienceTechnical aptitudeAttention to detailSalesforce experienceWritten communicationVerbal communicationTime managementProblem-solving