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CareOregon · 17 hours ago

Care Coordinator I

Portland Oregon

Full-time

Hybrid

Entry Level

$25.42/hr - $31.07/hr

3+ years exp

CareOregon is a healthcare organization focused on providing effective and efficient healthcare delivery. The Care Coordinator I plays a vital role in ensuring seamless communication and support for patients and their care teams, primarily through administrative support and coordination of care.

Health Care

Responsibilities

Serves as the first point of contact for incoming calls from patients, providers, caregivers, and healthcare partners and provides initial triage of calls addressing care coordination needs that include physical, behavioral and social determinant healthcare needs

Quickly identifies urgent healthcare needs, attempts to de-escalates high stress situations and complaints received and forwards to primary care team/leadership as appropriate

Coordinates referrals for labs, diagnostics or other coordination of care needs as requested by the primary care team based on insurance, location, patient preference, and order type

Determine care coordination needs and assists with scheduling of patient visits to ensure continuity and timely access to care

Provides administrative support creating forms and documents for patients and the primary care team

Authorize prescription refills for non-controlled drugs if approved by clinician

Provide pharmacy support including verbal orders, when appropriate, to expedite or clarify medication fulfillment

Provides primary care coordination support to assigned panel of patients with physical and behavioral health care coordination needs

Assists with follow up on DME orders

Provides coordination of care according to the patients plan of care and interdisciplinary care team

Updates demographic, medication, diagnosis and social information to ensure accuracy, completeness and compliance with policies and procedures

Effectively coordinates care for patients with chronic and serious illness with internal and external stakeholders

Coordinate with the care team to ensure consideration is given to unique needs in integrated planning and that physical and behavioral health care plans are timely and effective

Manage and track electronic death certificates, request and ensure receipt of medical records and index faxes and medical records into patient charts

Act as a consult to other teams and roles (external and internal) for geographically specific resources

Assist patients, caregivers and families in establishing/engaging with providers by coordinating appointment and transportation, as needed

Arrange family and/or caregiver attendance at appointments, and interpreters as required

Provides information about appointments, care plans, medications, referrals, prior authorizations, DME requests

Identify risk factors and service needs that may impact patient outcomes and address appropriately

Utilize a trauma-informed approach to provide patient-centric physical and behavioral health care and support including a person-centered approach to communication, education, and care planning

Use motivational interviewing to coach patients toward improved physical and behavioral health care behaviors and self-management

Coordinate clinicians' diagnostic and lab orders, including lab and diagnostic testing, medical supplies and equipment

Provides timely outreach providing education, follow up on labs or diagnostics or clinical instructions from a member of the primary care team

Implement physical and behavioral health care coordination plan in collaboration with the patient’s care team, including patient, family, caregiver, internal team members, as well as external providers, case workers and other relevant parties

Compile and document all patient interactions and support activities in an appropriate and timely fashion to maintain patient's medical record

Participate in quality and organizational process improvement activities and teams when requested

Take initiative in proactively assisting teammates when work volumes are high or back up is needed

Participate in work-related continuing education when offered or directed

Perform work in alignment with the organization’s mission, vision and values

Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals

Strive to meet annual business goals in support of the organization’s strategic goals

Adhere to the organization’s policies, procedures and other relevant compliance needs

Perform other duties as needed

Qualification

Healthcare experienceElectronic medical recordsPatient communicationMotivational interviewingConflict managementOrganizational skillsBasic computer skillsHIPAA knowledgeTeam collaboration

Required

Minimum 3 years' experience in a healthcare setting, including experience with medical records system

Knowledge of basic healthcare language, including medical and/or behavioral health terminology, basic patient care and community resources

Knowledge of barriers to care such as language, cultural factors, transportation, ability to self-manage and psychosocial issues and bring those to the attention for the care team

Understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basis

Good understanding and use of basic computer skills, including MS Windows, Word, Excel and Outlook

Knowledge of HIPAA privacy rules and regulations

Knowledge of basic conflict management and de-escalation techniques

Ensure excellent communication and continuity of care with internal and external team

Employs motivational interviewing, healthcare teaching and coaching skills or has the ability to learn

Excellent organizational skills, plus the ability to manage multiple tasks and timelines in a high-stress environment

Ability to prioritize tasks, manage telephone calls with a professional demeanor, problem solve and stay focused

Ability to work independently and collaboratively

Ability to use good judgment, personal initiative and discretion to perform job responsibilities

Ability to take initiative and utilize innovative techniques and ingenuity

Ability to establish and maintain effective communication and collaborative relationships with colleagues, departments throughout Housecall Providers and CareOregon, as well as external providers and community agencies

Ability to facilitate group discussion or case review

Ability to learn, focus, understand and evaluate information and determine appropriate actions

Ability to employ critical thinking and draw conclusions from conversations and written or computer-generated material

Ability to communicate effectively with diverse staff and patients, their families and caregivers

Ability to work effectively with diverse individuals and groups

Ability to learn, focus, understand, and evaluate information and determine appropriate actions

Ability to accept direction and feedback, as well as tolerate and manage stress

Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

Ability to hear and speak clearly for at least 3-6 hours/day

Benefits

Medical

Dental

Vision

Life

AD&D

Disability insurance

Health savings account

Flexible spending account(s)

Lifestyle spending account

Employee assistance program

Wellness program

Discounts

Multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)

Strong retirement plan with employer contributions

PTO

Paid State Sick Time

Paid holidays

Volunteer time

Jury duty

Bereavement leave