Merative · 3 weeks ago
Senior Manager, Account Management MDX
United States
Full-time
Remote
Senior Level, Lead/Staff
$132K/yr - $197K/yr
8+ years expMerative is a technology, data, and analytics partner dedicated to improving health outcomes. The Senior Manager, Account Management will lead a team of Account Managers, ensuring high levels of client satisfaction and retention while optimizing account strategies and aligning execution with business unit priorities.
AnalyticsHealth CareInformation TechnologyIT Infrastructure
Responsibilities
Directly manage a team of Account Managers, providing coaching, guidance, and performance feedback
Support professional development and skill-building aligned to strategic account management best practices
Foster a collaborative, client-centric culture focused on delivering measurable outcomes
Oversee account planning and success plan development across the team’s portfolio as well as your own individual assigned accounts within Altify
Ensure Account Managers are driving product adoption, retention, and upsell opportunities
Support resolution of client escalations and ensure consistent delivery of value
Monitor team performance metrics including renewal rates, customer health, and satisfaction
Drive consistency in execution of account management processes and tools (e.g., SFDC, success plans)
Partner with Sales, Editorial, and Product teams to ensure alignment with BU goals
Aggregate client feedback and trends to inform product and editorial strategy
Ensure Account Managers are effectively communicating product updates and capturing client insights
Qualification
Required
Personal interest in providing an exceptional customer experience and supporting the customer's success; enjoy working with people, with natural and effective communication and exceptional relationship building skills
Demonstrated record of accomplishment in relationship management, account service and account growth
Analytical skills: Methodical and detail-oriented planner and problem-solver; ability to identify themes, risks, and recommend solutions
Communication skills: Strong, influential written and verbal communication skills
Technical skills: Intermediate to advanced SFDC skills
Technical skills: Intermediate to advanced Microsoft Office skills
Reliable, dependable, and ability to keep a consistent schedule
Proactive, with excellent prioritization and task management skills; ability to manage multiple projects simultaneously
Ability to confidently and successfully work with various departments and levels of any organization
Ability to travel up to 50%
5+ years of people management experience
8+ years in account management or strategic client-facing roles
Bachelor's degree and healthcare industry experience required
Preferred
Strong understanding of clinical decision support or drug information markets
Proven ability to lead teams through change and drive adoption of new processes
Benefits
Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!
Company
Merative
Merative is an IT services company that offers products to improve decision-making and performance. It is a sub-organization of IBM.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-25Acquired
2018-03-29Series A
Leadership Team
Gerry McCarthy
Chief Executive Officer and Board Director
Troy Bailey
Chief Technology Officer
Recent News
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2025-10-03
2025-09-23
2025-09-15
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