Help Desk Specialist II jobs in United States
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CACI bv ยท 1 day ago

Help Desk Specialist II

positionNorfolk, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$21/hr - $21/hr
date0+ years exp

CACI is a prime contractor supporting the NAVSEA 03D3 Digital Program Office. The Help Desk Specialist II will provide technical support for the Navy Maintenance and Modernization Enterprise Solution, assisting users with troubleshooting hardware and software issues and ensuring effective documentation of support activities.

ConsultingEducationTraining
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Serve as the initial point of contact for troubleshooting hardware and software problems
Respond to end-user phone, email, or chat requests for technical support
Resolve basic computer, application, system, device, access, or performance issues
Utilize product information and solution databases to research and troubleshoot problems
Advise users on methods to resolve and avoid future issues
Document incidents using help desk systems and tools
Escalate problems to appropriate levels or teams
Support software/hardware installations and upgrades
Set up user profiles and reset passwords
Fulfill service level standards for response time and quality
Maintain accurate documentation of all support activities
Support both legacy and modern applications

Qualification

Technical support experienceCustomer service skillsTechnical certificationsHelp desk tools knowledgeWindows operating systemsBasic networking knowledgeProblem-solving skillsCommunication abilitiesDocumentation accuracyTeam collaboration skills

Required

High School Diploma
Up to 3 years of technical support experience
Strong customer service skills
Basic understanding of computer systems and applications
Good communication abilities
Problem-solving skills

Preferred

Experience with DoD/Navy systems
Technical certifications (CompTIA A+, HDI)
Knowledge of help desk tools and procedures
Experience with ticket management systems
Understanding of IT security practices
Knowledge of Windows operating systems
Basic networking knowledge

Benefits

Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits

Company

CACI bv

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CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
dateFounded in 1997
location
Amsterdam, Noord-Holland, NLD
people-size51-200 employees
web-link
https://www.caci.nl

Funding

Current Stage
Growth Stage
Company data provided by crunchbase