Apply on Employer Site

Purpose Brands, LLC · 18 hours ago

Location Support Engineer II

Boca Raton, FL

Full-time

Hybrid

Mid Level

$63K/yr - $73K/yr

3+ years exp

Purpose Brands, the parent company of Orangetheory and other fitness brands, is seeking a Location Support Engineer Level 2 to support its technical backend systems. This role involves maintaining pricing integrity, ensuring store system accuracy, and driving technical resolution of issues across the franchise ecosystem.

Health Wellness & Fitness

Responsibilities

Support the technical onboarding, changes, and closure of brand locations by ensuring accurate execution of store lifecycle workflows

Update and manage content in Webflow CMS to ensure accurate brand representation, pricing, and store data on public platforms

Partner with cross-functional teams to maintain consistency in pricing frameworks and store data across internal and customer-facing systems

Respond to and resolve tickets related to membership systems (MMS), location onboarding/offboarding, digital listings, and pricing issues

Document and escalate recurring problems and help develop permanent solutions in collaboration with senior engineering and IT teams

Assist in creating and maintaining internal process documentation and team knowledge bases

Contribute to process improvements related to digital content accuracy, operational tooling, and system integrations

Qualification

Technical Support ExperienceAPI Testing with PostmanWebflow CMS ManagementTicketing Systems KnowledgeAnalytical SkillsCross-Functional CommunicationOperational AwarenessDocumentation Skills

Required

3+ years of experience in technical support, business systems, or IT operations roles

Hands-on experience using Postman or similar tools to test and troubleshoot API interactions

Experience with Webflow CMS for content management, publishing updates, and integrating structured data

Familiarity with store lifecycle workflows and data integrity across digital ecosystems

Working knowledge of ticketing systems like Zendesk or Jira Service Management

Strong analytical and troubleshooting skills with attention to technical detail

Effective written and verbal communication skills for documentation and cross-team collaboration

Associate degree or higher in Information Systems, Business Technology, or a related field; relevant certifications are a plus

Benefits

Medical, Dental and Vision Coverage

Hybrid Work Environment

Life and Disability Insurance

Unlimited Time off + Paid Holidays

Fridays off between Memorial Day and Labor Day

401(K) Savings Plan Matching at 4%

10 Coaching and Therapy sessions

Mental Health Benefits

Brand Discounts & Reimbursements

In-house workout facilities

Professional Development Opportunities

Team Building, Employee Engagement Activities & so much more

Company

Purpose Brands, LLC

Purpose Brands, LLC provides fitness, nutrition and wellness support and services to more than 7,000 communities and millions of people around the world.

Founded in 2002

Woodbury, MN, US

201-500 employees