MasterBrand, Inc. · 15 hours ago
Field Service Representative
Rock Hill, SC
Full-time
Onsite
New Grad, Entry LevelMasterBrand, Inc. has been a leader in the residential cabinet business for nearly 70 years, focusing on enriching lives and creating memorable experiences. The Field Service Representative plays a crucial role in servicing customers by completing field measurements, monitoring installations, and ensuring customer satisfaction through quality checks and troubleshooting.
Manufacturing
Responsibilities
Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation
Build and maintain key relationships with customers
Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times
Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan
Drive results by coaching Installers and Service Technicians as needed
Communicate with site superintendent on field measure results and job completions
Conduct minor troubleshooting and punch outs
Deliver and install parts, as a follow-up to initial installation
Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce
Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices
Ensure scheduled tasks are completed on time as detailed in Salesforce
Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention
Qualification
Required
High school diploma/GED equivalent is minimally required
Previous related employment experience in the home building products/construction industry
Ability to effectively communicate with customers, internal and external
Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device
Ability to maintain accurate accounting records for the department
Ability to solve problems where situations may vary within industry standardized procedures
Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms
Preferred
Associate's-level degree and/or related professional certifications
Contractor's license/previous supervisory experience
Cabinet experience/knowledge
Company
MasterBrand, Inc.
MasterBrand® isn’t just a cabinet company – we are an organization of people who are Building Great Experiences Together.
Founded in 1926
10001+ employees
H1B Sponsorship
MasterBrand, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$700M2024-06-17Post Ipo Debt· $700M
2022-12-09IPO
Leadership Team
A
Andrea Simon
EVP & CFO
Recent News
2025-10-31
2025-10-31
Company data provided by crunchbase