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Sonic · 1 week ago

Field Service Dispatcher

Hayward

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Sonic is a company committed to providing affordable internet and excellent customer service. The Field Service Dispatcher will coordinate scheduling and ensure timely arrival of Field Service Technicians, responding to customer inquiries and managing dispatch operations.

Telecommunications

Responsibilities

Have proficient understanding of dispatch and workflow software

Communicate locations and duties to Field Service Technicians

Promptly answer internal dispatching requests as well as end-user scheduling or rescheduling requests

Promptly and courteously respond to customer dispatch questions and reply to voicemails and email in a timely manner

Make outbound phone calls to Field Service Technicians and end-users to discuss service and dispatching needs

Maintain and provide up-to-date insurance paperwork to property management and the Field Service department

Ensure that all assignments have been successfully completed each day

Ensure that the site visits within the dispatch calendar are fulfilled on a daily basis

Communicate proactively and effectively with all Sonic workgroups

Qualification

Dispatch softwareCommunication skillsProblem-solvingTyping skillsCustomer service

Required

Ability to read and write

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to type and use a computer

Proficient understanding of dispatch and workflow software

Promptly answer internal dispatching requests as well as end-user scheduling or rescheduling requests

Promptly and courteously respond to customer dispatch questions and reply to voicemails and email in a timely manner

Make outbound phone calls to Field Service Technicians and end-users to discuss service and dispatching needs

Maintain and provide up-to-date insurance paperwork to property management and the Field Service department

Ensure that all assignments have been successfully completed each day

Ensure that the site visits within the dispatch calendar are fulfilled on a daily basis

Communicate proactively and effectively with all Sonic workgroups

While performing the duties of this job, the employee is constantly required to sit; key/type

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear

The employee must occasionally lift and/or move up to 15 pounds

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus