FourKites, Inc. · 2 days ago
Implementation Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expFourKites is a leader in AI-driven supply chain transformation, pioneering advanced real-time visibility for global enterprises. As an Implementation Manager, you will serve as the strategic orchestrator behind enterprise transformations, managing complex supply chains and ensuring successful software deployments for Global 1000 companies.
Artificial Intelligence (AI)Enterprise SoftwareLogisticsMachine LearningSoftwareSupply Chain Management
Responsibilities
You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success
Qualification
Required
4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
Proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
Analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
Can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success
Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
Strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)
Committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
Able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)
Benefits
5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work
Parental leave for all parents, an annual wellness stipend and volunteer days
Opportunities throughout the year to learn and celebrate diversity
Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role
Competitive compensation package with performance-based incentives
Professional development opportunities and career growth paths within a rapidly expanding organization
Company
FourKites, Inc.
FourKites is the global leader in AI-driven supply chain transformation technologies, helping the world's biggest brands and businesses turn data into action like never before.
501-1000 employees
H1B Sponsorship
FourKites, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$241.5MKey Investors
Mitsui & CoFedExTHL
2022-09-27Corporate Round· $10M
2022-06-21Series D· $30M
2021-03-24Series D· $100M
Leadership Team
Mathew Elenjickal
Founder and Chief Executive Officer
Bill Maw
Chief Financial Officer
Recent News
2025-12-19
2025-11-14
Mexico Business
2025-10-30
Company data provided by crunchbase