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The Kendall Group · 1 day ago

Digital Commerce B2B Solution Specialist

Portage, MI

Full-time

Onsite

Mid Level

3+ years exp

The Kendall Group is a 100% employee-owned company with multiple divisions serving various industries. The Digital Commerce B2B Solution Specialist will promote digital enablement within the customer base by creating training materials, working with Marketing on campaigns, and coordinating with Sales and customers to enhance B2B commerce opportunities.

ElectronicsManufacturingSupply Chain ManagementWholesale

Responsibilities

Provide expertise relating to all our digital commerce offerings, and be able to communicate the benefit that these tools can bring to our customers

Promote adoption of our digital self-service tools (websites, apps, etc) both within our sales organization and directly to customers

Available to meet with customers alongside sales staff, with the goal of promoting our digital tools to strategic accounts

Generate or coordinate training content (PowerPoint presentations, videos, help pages, articles, etc) for customers and sales staff relating to Kendall ecommerce capabilities

Work with Marketing to produce and distribute digital communications surrounding E-Commerce

Oversee B2B E-Commerce projects (Punchouts, Order Automation, Invoice Automation, Vendor Managed Inventory, special API, etc); work directly with sales and customer to document requirements, and then coordinate with appropriate resources (Digital Commerce Support, Information Systems group and/or third party) for implementation

Build and maintain project documentation to monitor and track progress

Monitor and summarize progress of B2B Commerce projects and integrations. Prepare reports for management regarding status of open projects

Provide input to Digital Commerce Manager relating to the roadmap for our digital commerce tools, with an eye towards improving User Experience

Identify e-commerce issues that need to be escalated and work with the appropriate resource (Information Systems group or outside support from our provider) to resolve

Serve as Backup for Digital Commerce Support specialist – assisting customers and employees with day-to-day questions and problems relating to our E-Commerce tools

Other duties as assigned

Qualification

B2B digital commerceE-Commerce toolsProject managementMicrosoft OfficeSystem IntegrationsService ExcellenceAccountabilityCommunication skillsTeamworkCollaborationProblem SolvingResponsibility

Required

3 years' experience with B2B digital commerce applications or coordinating with digital commerce providers

2 years' experience analyzing and acting upon digital commerce reporting metrics

Bachelor's degree in business, marketing or related field

Strong working knowledge of Microsoft Office and experience with project management tools

Broad familiarity with all areas of Business to Business (B2B) E-Commerce - including Web Commerce, Vendor Managed Inventory, and System Integrations (EDI, cXML, REST API's, etc)

Excellent organizational and project management skills

Strong attention to detail

Ability to work well cross-functionally

Strong internal and external communication skills

Ability to see, talk, hear, stand and walk

Ability to sit for 8 hours a day