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Kaiser Permanente · 2 weeks ago

Bereavement Program Manager

Pasadena, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Kaiser Permanente is seeking a Bereavement Program Manager who will lead the planning, development, integration, and oversight of bereavement programs. This role is responsible for providing coordinated bereavement support to patients, families, caregivers, and partner facilities, ensuring services are compassionate and compliant with regulations.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members

Listens to, seeks, and addresses performance feedback; provides mentoring to team members

Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples

Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes

Supports and responds to the needs of others to support a business outcome

Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives

Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information

Supports, identifies, and monitors priorities, deadlines, and expectations

Identifies, speaks up, and implements ways to address improvement opportunities for team

Manages small-to-medium sized projects/programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame

Develops, analyzes, and executes less complex project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast

Manages project/program financials for small-to-medium size programs

Monitors project/program performance to ensure initiatives effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid

Manages project/program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program

Allocates resources, establishes schedules, and makes task assignments

Leads the work of project/program team members

Requests and coordinates internal and/or external resources based on the alignment of team member skills and program demands

Promotes program vision and objectives with project/program team

Monitors and identifies project/program risks, issues, and trigger events by executing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate

Monitors adherence of project/program activities to policies and procedures by ensuring plans and team members follow KP, departmental, and/or business line policies and procedures

Ensures the alignment, buy-in, and coordination of diverse stakeholders by building rapport with stakeholder teams, third party vendors, and management; and clarifying accountability and authority across stakeholders

Identifies and works closely with key stakeholders

Ensures all appropriate stakeholders are represented and included

Provides insight to key stakeholders and project/program sponsors by developing goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery

Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to stakeholders

Assists with reviews of vendor performance levels and ensures service level agreements are met

Supports the contract negotiation process with vendors and reviews project/program invoices submitted by vendors for accuracy

Qualification

Bereavement SupportChange ManagementProject ManagementData AnalysisFinancial AcumenQuality AssuranceDiversityEquityInclusionCommunicationCritical ThinkingTeamworkProblem SolvingFacilitation Skills

Required

Bachelors degree from an accredited college or university and minimum three (3) years project management experience OR Minimum six (6) years experience in project management or a directly related field